My brothers Musky, and Shawnster, HELP!
What to do when you're trying to help an older sister when she's forgotten her password? She has a Dell PC which she says has Windows 10 on it. I sort of think that may not be the case because it's kind of old. She has about 25 paper tablets that she claims is where she wrote her password. I tried EVERY number that I could find, none of them worked. So the PC says in order to "reset password", you'll need a USB flash drive. We went out and purchased one. However, once i inserted the flash drive, the message says something to the effect, "this is not a password flash drive!"
Obviously, it was referring to a flash drive that a password had been saved on. So I was going to reboot her hard drive with the program disk, but she said she doesn't have a disk and didn't receive any with her purchase. I thought that was odd because back when she purchased this PC, Dell was issuing program disks with them.
So now, I'm in a pickle because I don't know how to help her. Do you brothers have any idea as to what could possibly be my next step? She's very, very anxious to have access to her PC, if you know what I mean!
Thanks as always,
walkr2 (Yvonne)