mg_Ky

Perhaps by not providing background, I was unclear... I am a windows/android user -- TOTALLY out of my element with iOS and the iPad, and feeling quite frustrated with its restrictions. I am trying to assist an 89-YO brother, this is his first foray into the electronic world. Yes some training is warranted, but that won't help us Right Now -- I am trying to NOT lose anything personal, like his study notes. Thesauron: Is that an option for JWlib video? If so, how is it enabled? There are No other items on this tablet. jwhess: iOS 11.4 GrumpysWife: Only Safari, Messages, and System show in the list - I have cleared the Safari cache, Messages has never been used. The issue is he does not understand the difference between streaming and downloading. He was navigating the app, watching each of the videos and programs... not deleting Anything -- I'm surprised it lasted this long (6 months) without a major hiccup. mg

At this point, there are no photos or videos outside of the JWlib app, and when we try to start the app we get a message there is not enough free space. I hope someone very familiar with apple product may be able to tell me a way to delete some of the old content without using JWlib to do it. If it involves installing a utility, it will have to be VERY small -- I expect there may be a way from the OS, but I am not familiar with iOS so looking for direction. The only fix I know is to do a reset on his device then re-install JWlib -- but that will lose all of his study notes too. mg

I'm trying to help a dear brother with his iPad mini... All non-essential apps have already been deleted, the general settings option to Offload Unused Apps was enabled, JWlib has been off-loaded 15.8 of 16gb are used with publications, videos, music, etc all within the JWlib app. There is not enough space to reload the app without deleting some old media, is there a way to do that from iOS -- at least a few to make room so the app can be started and used? mg