Wish we had a special "tech" section on JW talk! A sister in my congregation is has a problem when downloading video's from the JWL app that I've never seen before, and so far, I haven't been able to help her or figure out why it's doing what it is doing - so I'm posting the problem in here, in hopes someone else may know what the problem is.
Whenever she downloads a video - it's basically a "crap shoot" as to where it will go. She always downloads directly through the JWL app but sometimes it downloads to the app and sometimes it goes to her "gallery". When it goes to her gallery - her JWL will not show that it has been downloaded (the cloud stays on the bottom right). She then goes to her gallery to watch whatever happens to download there. Some of what she downloads through the JWL app goes directly in the app and it will show the "more" button. There seems to be no ryhme or reason for where her multi-media goes. (She has an SD card and the JWL app is set to download multimedia to her SD card - it is doing this because I went into her files to confirm it)
The only thing I could figure out is that possible the JWL app has a corrupted file or something and she may need to uninstall and reinstall it. Anyone else know what is going on here? By the way, she has a Samsung Galaxy S2 tablet (8 inch) which is the same one I have (only mine is 9.7 inch) and I have no such problem with mine.