Can't reload jw app on pc

[momma]

I was having trouble with the library app on my pc, so I deleted it. Now I can't reload, it keeps saying error I attached my pc info.  Any help would be appreciated.  I did a disk clean up, restarted my pc and tried again, no change. Thanks.

[Tortuga]

Are you referring to the Jwlibrary app from the Windows Store?

 

[Myew]

JW Library or Watchtower Library?
 

4 hours ago, momma said:

Now I can't reload, it keeps saying error

I can't understand what you are referring to without seeing this error.

[momma]

yes jwlibrary app in window store. and I just solved it. Had to reset window updater, that seem to fix it.  re downloaded the app and its working.  Have you noticed that on the app from the window store, the research bible doesn't contain the research guide ?   I attached the steps I used to fix my problem, in case it could help others.

[Myew]

20 minutes ago, momma said:

Have you noticed that on the app from the window store, the research bible doesn't contain the research guide ?

You have to download it from Publications -> Index -> Research Guide (2019).

[Qapla]

My JWL just started having a problem. I can use the JWL and use the publications I have d/l. I can even d/l new pubs ... the problem comes if I click the calendar icon

 

Instead of getting the list of dates like I usually do I get this

 

and then the app crashes

[Tortuga]

Mine pauses before showing the list of weeks but it isn't crashing.

[pgwenlan]

12 hours ago, Qapla said:

My JWL just started having a problem. I can use the JWL and use the publications I have d/l. I can even d/l new pubs ... the problem comes if I click the calendar icon

 

Instead of getting the list of dates like I usually do I get this

 

and then the app crashes

Mine also.....

[jwhess]

Sorry, I just tried it and mine works well.

 

 

[pgwenlan]

On 8/10/2020 at 9:00 AM, pgwenlan said:

Mine also.....

I hoped todays update would solve the problem - but no, it still crashes when I click the calendar.  Hopefully it'll be fixed soon!