NW Scheduler/Publisher - Updates, Support, and Suggestions

[foghorn]

1 hour ago, trottigy said:

if I suggest this to our BOE (Right now we are just using spreadsheets and pdfs), how much work is it to get all of it set up?

     It is not trivial - kinda depends on your starting point. A lot of data can be configured to be imported. Their docs explain how. A knowledgeable brother could figure that out fairly easy. 

     I helped get it started in our town, and I have this suggestion: Start SMALL.

1. Download NWS and create your congregation. Tell the elders you just want to set up a small demonstration.

2. Select a few tech-savvy publishers (pioneers and elders, if possible) and add their names to the publisher list.

3. Get them do download and activate NW Publisher on their phone

4. Set up a few meetings and download the info, make a few duty assignments (microphone, video, etc)

5. Now they can show off the system to others and help them see the power of it.

6. Show how easy it is to turn in field service time, and to maintain contact info.

7. Overall, you can implement this gradually - over many weeks or even months if you wish

 

You can do all this without affecting your current system in any way. Once others see it in action, most will say "fix me up, too!"

[More4me2do]

36 minutes ago, foghorn said:

it is NOT automatic - that is something you do when you are ready. You tap the "Reset Territory" button and choose which categories you want to reset.

 

Thanks, you came through again with answering my question, BUT it leads to another. The address type you can set from the NWP app for At Home, Not Home, Do Not Call, however No Trespassing and the Vacant would in our case be useful. How do you set that from the NWP app? Use Custom Buttons? Or is there a better suggestion?

Edited February 5 by More4me2do

[Indapipe]

22 minutes ago, foghorn said:

     It is not trivial - kinda depends on your starting point. A lot of data can be configured to be imported. Their docs explain how. A knowledgeable brother could figure that out fairly easy. 

     I helped get it started in our town, and I have this suggestion: Start SMALL.

1. Download NWS and create your congregation. Tell the elders you just want to set up a small demonstration.

2. Select a few tech-savvy publishers (pioneers and elders, if possible) and add their names to the publisher list.

3. Get them do download and activate NW Publisher on their phone

4. Set up a few meetings and download the info, make a few duty assignments (microphone, video, etc)

5. Now they can show off the system to others and help them see the power of it.

6. Show how easy it is to turn in field service time, and to maintain contact info.

7. Overall, you can implement this gradually - over many weeks or even months if you wish

 

You can do all this without affecting your current system in any way. Once others see it in action, most will say "fix me up, too!"

We started off a little differently. As CBOE I installed NWS just to see how it could help me in my own responsibilities, mainly scheduling all meeting parts and duties, among others. (This was before scheduling the CLM passed over to the CLMMO.) When I used it and saw the usefulness and powerful features I invited the other members of the service committee to install and evaluate it themselves. Then a few months later we invited the group overseers to also evaluate it. Once we were all convinced of the benefits, about a year after I first installed it we rolled out NWP to all in the congregation who wanted to try it. No one was obliged to install it. Now about 95% of the congregation use and appreciate it.

[foghorn]

1 hour ago, More4me2do said:

How do you set that from the NWP app? Use Custom Buttons?

Exactly. These are set up in TERRITORY > TERRITORY SETTINGS. Notice the dropdown box (circled). You can set which buttons appear for In-Person, Letter, and Telephone territories.

[Ezra]

Anyway to adjust the missing reports list to not include months from the previous Service year? Just need for it to tell me how many from January not turning in time, not May 2024.

 

Looking forward to the IOS version of this too.

[Cruzer]

Anyone else seeing the latest NWP update? Once the device updates the app to 3.7.0, the app appears to disconnect the user from the congregation and has a new drop down option when connecting back in..

 

 

Since we're in North America, that's what we selected, entered our Congregation ID and PIN but it'll say the congregation ID is not found in the region selected. So.... use the "Old Server" option?

 

[drd217]

After reading this I checked it out and sure enough North America didn't take but "old server" did.

[Jf800]

1 hour ago, drd217 said:

After reading this I checked it out and sure enough North America didn't take but "old server" did.

I have the same issue in South America. Only "old server" works

[Aja]

Is it fair recommend people NOT update their apps at this time? This does not seem like it's the intended process...

[Tonis]

Same issue here. Updated Scheduler, changed Server, updated Publisher app. Tried to connect with new Server in App, didn't work, same with "old server"! 

 

Any suggestions?

[molnarj]

There is a new build for NWS ( 7.8 #1392). You must change the App Region in the NW Publisher app section. Send app data. Then open the app and connect to the new selected Region. All publishers need to do this.

[Tonis]

19 minutes ago, molnarj said:

There is a new build for NWS ( 7.8 #1392). You must change the App Region in the NW Publisher app section. Send app data. Then open the app and connect to the new selected Region. All publishers need to do this.

I've done that exactly. no connection with publicher possible. In Scheduler, all data are lost.

[molnarj]

Just updated on my PC also. No issues here.

[molnarj]

Several administrators are reporting data loss in NWS after changing the App Region.

 

Anyone else the same issue? Any solutions yet?

[JameO9]

I'm having the same issue with data loss. I have tried restoring from backup on 7.8, but it shows the missing data as missing from the backup. I reinstalled 7.7 using an old .exe and the backup worked as usual. I guess it is an issue with the way 7.8 interprets the data, which will require the developers to fix.

[molnarj]

Build # 1393 is available. This may solve the problem.

[Tonis]

28 minutes ago, molnarj said:

Build # 1393 is available. This may solve the problem.

Seems to work now properly. Only thing is "assignments" on publisher app are empty

[JameO9]

My congregation is unable to access via the app, with varying error messages. Has anyone else experienced the same?

[drd217]

Since the App update, I'm not seeing my service group publisher listing on the App.

[VERDE]

Anyone can confirm if it's working?

 

Why in almost every update we have issues!?!

[molnarj]

1 hour ago, Tonis said:

Seems to work now properly. Only thing is "assignments" on publisher app are empty

Give yourself a new assignment and send app data. This may solve the problem. 

[molnarj]

45 minutes ago, drd217 said:

Since the App update, I'm not seeing my service group publisher listing on the App.

Untick the option show Publisher information and send app data. Then tick that option again, put the settings back, and send app data.

[molnarj]

1 hour ago, JameO9 said:

My congregation is unable to access via the app, with varying error messages. Has anyone else experienced the same?

Same here. Only 3 have managed to connect so far. Most messages are the pincode is incorrect.

[JameO9]

It's possible to get in, but it is a pain. On Publisher, you need to clear data (or uninstall and reinstall the app). Then in Scheduler, under "App", "App Persons" you can "reset PIN". The new pin should work.

 

Hopefully a better fix is soon implemented, cos I don't fancy doing that 180 times...

[Sooner Guy 89]

6 hours ago, molnarj said:

Just updated on my PC also. No issues here.

 

Same here once I updated and followed Step 1 there were no issues for us that I see anyway.