JW Library Android Issue

[fdhtx]

Hello Brothers! I wanted to ask if any of yall have had issues with the JW Library app on android.

 

In the last couple of weeks, I’ve had a couple brothers and sister come up to me to help them with the app. They all had a similar issue. When they tried opening a publication it would say “Publication not Available”. If the publication was previously downloaded it would open but new publications wouldn’t download. I made sure Offline mode was off and download over data was on.

 

Even after uninstalling and reinstalling it would sometimes not help. It has happed with a couple brothers, and wanted to see if anyone else has had this issue?

[Pabo]

10 hours ago, fdhtx said:

Hello Brothers! I wanted to ask if any of yall have had issues with the JW Library app on android.

 

In the last couple of weeks, I’ve had a couple brothers and sister come up to me to help them with the app. They all had a similar issue. When they tried opening a publication it would say “Publication not Available”. If the publication was previously downloaded it would open but new publications wouldn’t download. I made sure Offline mode was off and download over data was on.

 

Even after uninstalling and reinstalling it would sometimes not help. It has happed with a couple brothers, and wanted to see if anyone else has had this issue?

 

If you are using an older Android operating system, it will not allow you to download the .jwpub files. Thus you may need to update the Android OS to at least 8.0 (Oreo) if you are using JWLib v15.6, or Android 7 (Nougat) fpr JWLib v15.5.

 

However, if you cannot update the Andoid OS, you still could download the .jwpub files from the website and then manually import the .jwpub file into the app.

 

The issue is with the security and trust certificates that the older Android OS's do not have available, or possible chipsets may not allow certain features on older devices.

Edited 23 minutes ago by Pabo