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Backup or restore isn’t functioning

Sadrac
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Sadrac Newbie

Sadrac

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Recently, I have noticed that no matter the device I'm using.
I sometimes bump into this problem that whenever I'm trying to backup the JW Library data to Sync with my other devices, the pop up window to select the backup location won't come up. Or when trying to restore from backup nothing happens.
 For example, after tapping the cloud with an arrow up to and tap on "Create Backup" ... it flashes indicating that I have pressed it, but nothing pops up. On the other hand. “Restore Backup” works fine, I press it and the location window pops up and I can look for a JWPUB backup file.

 

The only “Fix” or workaround I have found is. 

  1. Make random playlists and/or delete unused ones. Sometimes that causes the backup to work. 
  2. Last resort is to reinstall JW Library. For restoring that is fine because I have a backup JWPUB file to restore from. But since my tablet now has the latest notes and tags, I don’t want to reinstall deleting the latest notes I have. 

 

Does anyone know any workaround for this issue?

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