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JW Library - Publication Unavailable


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I'm currently unable to download any videos in JW Library. When I attempt, the video will appear to download, then this box pops up:

snip_20170812130239.thumb.png.d0777926d87d560fb67d11d3a8d09e73.png

 

This is what I'm running:

Surface Pro 3, i5 8GB 256GB class10 200GB microSD

Windows 10 Pro 1702

JW Library 9.2.3406

 

Thinking it may be having a problem with the micro SD card, I have changed the video download folder to the C: drive - same result. I had this problem occasionally before, but now it is constant. I don't know if the problem arose immediately after a version upgrade of JW Library, but I suspect that is the case.

Has anyone else had this problem? Did you find a solution? What condition prompts that error box? Thanks.

 

Mark

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I assume you have a good Internet connection since you were able to post this question...

I haven't had that problem but this is what I would do if I did...

Make sure all of your 'pending update' publications are up to date. Reboot, open JWLIB and let it refresh before you try to d/l anything.

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Thanks, Manfred.

 

On ‎8‎/‎16‎/‎2017 at 7:26 AM, The German said:
I once had the following problem:
The folder "C: \ Users \ MYPC \ Videos \ JWLibrary" was set as read-only.

 

This is the culprit. My folder was set to "read only" too. Now... how to reset it. When I go to File Explorer and reset the folder, I close it by clicking "OK." But when I reopen the folder properties, it is set back to "read only." I'll play around with it a bit.

 

Thanks for your help. At least I have a clue and a direction to go.

 

Mark

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