Need Help Setting up Zoom for meetings on Macbook Pro OS X Yosemite Version 10.10.5

[Manny2186]

Hello friends,

Trying to set-up Zoom for the meetings on MacBook Pro. Daughter bought New MacBook and sold wife her old MacBook.

*I know technology but I'm an Android user and Do not take the time out to understand Apple,IOS, Macbooks or anything else related to Apple.

Main Technical issue she's having right now.

(1) No Speaker Audio—> She can hear the friends and everything else is working okay but when she try to give a comment she Can Not be heard—>She was unmuted and brothers checked Audio on their end and everything was okay.

(2) I tried to troubleshoot to figure out how to solve this Audio technical issue on my end but and become a little frustrated trying to come up to speed with the learning curve using Apple, IOS, Macbooks.

(3) I'm sure it may be something very simple to resolve. However, me being an Android user can not offer wife technical assistance to resolve issue.

(4) I usually approach resolving technical issues when I troubleshoot by starting at the beginning rather than trying to figure out the problem in mid-stream.

(5) My first thoughts from a technical standpoint were: a) Does she have the correct version of zoom downloaded on her MacBook? b) Where do you download the correct version for Zoom meetings on a Macbook? c) Apps to download in Apple Store look different than what I use on Android and Not sure which version of Zoom to download if that's part of the technical issue? d) Lasting, my frustration with the learning curve understanding Apple devices, features, how to navigate to get there. I need friends help and a simple step-by-step quick tutorial walk through to make sure settings are set-up and enabled correctly and making sure correct version of Zoom is downloaded on her MacBook and to make sure everything is setup and working properly so friends can hear her and comment at meetings and participate and have share during meeting with FS group.

Any assistance is always greatly appreciated. Thnx.

—yb,

Manny 

[Myew]

Frankly, I have no idea for most of it, but the first place to look is support.zoom.us. https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio
 

Microphone troubleshooting

• If you are on on Mac OS 10.14 Mojave or earlier and can't access the microphone, check your operating system permissions to confirm that Zoom has access to the microphone. See Using the Zoom Client and Zoom Rooms with macOS 10.14 Mojave for more information.

There's some stuff for Mac on this site. https://www.androidcentral.com/how-fix-zoom-audio-problems

[Manny2186]

Thank You my dear Bro. Alex, I will check that now and read over information in Link...

[Pastore72]

Hi Manny2186, I have an Imac and I direct for the meetings, if you have not solved it I can help you, I am waiting, bye