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Hello, 

 

    The JW Library app opens and suddenly closes on my laptop. Has anyone had this issue before? I'm hoping and praying I won't have to uninstall/reinstall the app as I don't want to lose any of my notes. I'm sure they're not backed up. Ugh! I would greatly appreciate any advice. 

 

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Try going to "settings/apps /JW library/storage

Once you are there, you should see a" clear cache " option. Try doing that.

Edit : sorry, I just reread your post and see that it's not a phone or Tablet. So I don't have a suggestion.

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18 hours ago, 1hppychic said:

Hello, 

 

    The JW Library app opens and suddenly closes on my laptop. Has anyone had this issue before? I'm hoping and praying I won't have to uninstall/reinstall the app as I don't want to lose any of my notes. I'm sure they're not backed up. Ugh! I would greatly appreciate any advice. 

 

The laptop may be updating other apps at the same time. Leave it open for awhile so it can finish its updates before you open JWLIBRARY 

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There have been some Windows updates being forced in the last week or so. I have noticed some of the computers at work being somewhat unresponsive at times.

 

I have noticed that JWL does suffer from these issues when there are these bigger updates, especially with net.framework ones.

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On 6/21/2022 at 8:12 PM, 1hppychic said:

I'm hoping and praying I won't have to uninstall/reinstall the app as I don't want to lose any of my notes

Does the app stay open for any length of time? If so then you could try to create a backup before it crashes.

 

Mine is working fine at the moment on my Windows 11 running JW Library 13.1.58 (170209). I have had issues before when a poor internet connection was causing a failure for the catalog to update or I had other Windows updates pending and I needed to restart.

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