NW Scheduler/Publisher - Updates, Support, and Suggestions

[mikexkinsey]

3 hours ago, Sooner Guy 89 said:

 

 

We have had about 20% of our publishers have to reconnect and get a similar error message. I usually use the following steps: 

 

1. Refresh their app access

2. Reset their PIN and refresh

3. Ask them to delete and re-install the app.

 

So far that has resolved the issues. 

for step 2, make sure you perform the following after Reset PIN:

a. NW  Publisher App > Send NWP App Data

b. NW  Publisher App > NWP App Persons > Send App Invitation Email (important so that they are using their new (different) Person PIN

Edited Tuesday at 01:12 AM by mikexkinsey

[pasher123]

20 hours ago, ClodS said:

Hey friends

 

Are there currently syncing problems with the APP? We are experiencing that newly added publishers, when sent the invite to connect, cannot be found/added, despite having entered their PIN etc.

 

Any similar experience anyone?

 

Loving greetings from Germany. 

Yes. I am having this exact issue with a new unbaptized publisher. I had to delete her as a publisher, and I had to create a new publisher record. That fixed the issue.

[Juliat]

Dear friends,

 

We are experiencing an issue with the territory maps. The address pins are displaying in the wrong locations on both the Desktop software and the mobile app. Previously, these pins were perfectly centered over the houses, as we had manually adjusted their coordinates. However, we recently noticed that several pins have shifted slightly to the left or right. I have attached a screenshot demonstrating this displacement.

 

 

Current settings:

 

NW Scheduler Territory Settings
- Map Overlay: Mapbox Satellite

- Geocoding Provider: Mapbox

NW Publisher app Display Settings
- Map Overlay: Google Maps Satellite

 

Any ideas why this is happening?

Thanks in advance.

 

[foghorn]

10 hours ago, Juliat said:

several pins have shifted slightly to the left or right

Here is one possibility if you recently changed your map provider. I learned this while doing mapping in OpenStreetMap. The actual maps used by the different satellite sources do not always have the exact same reference points. Sometimes in OpenStreetMap we might change from one satellite image to another for clarity. In some cases, switching to the different image caused all the roads and houses to shift slightly. So you had to compensate by 'tweaking' the reference coordinates slightly. 

    Actually, now that I think about it, the same could be true if Mapbox updated the satellite image in your region with a slightly different reference point. Your address locations were fixed in place and did not move, but the map under them moved slightly.

[drd217]

I was updating the Local Needs part for this week to the Ramapo video. I would like to include the 3 questions in the "description" under the title area of the Local Needs when creating the part, but I see it doesn't show up on the App anywhere. Is there a way to do this so the friends will be aware of the questions ahead of time before watching the video at the meeting?

 

I do see the questions show up on the App on the individual assignment for the brother giving the part but not in general for the friends...

Edited yesterday at 10:02 AM by drd217

[Marky]

Two of us have updated to #1441 but it still shows #1440 in our shared persons page. I tried updating twice. Each time it appears to work successsfully but it continues to show #1440. I haven't had time to poke around to try and find how to fix this.

[drd217]

Same issue with update 1441...

 

[Marky]

I waited a few hours and I do not have the red exclamation point alerting me to update any more. However, I tried updating a third time and again it seemed successful but it did not change the version number which still shows #1440.

There is no way to fix this at our end. My wild guess is that the updates are successfully being installed but there is simply an error in posting the new version number in the appropriate places.

[mikexkinsey]

15 minutes ago, Marky said:

I waited a few hours and I do not have the red exclamation point alerting me to update any more. However, I tried updating a third time and again it seemed successful but it did not change the version number which still shows #1440.

There is no way to fix this at our end. My wild guess is that the updates are successfully being installed but there is simply an error in posting the new version number in the appropriate places.

Same here, I reported the problem to NWS, sent them a short video clip (attached)

[foghorn]

4 hours ago, Marky said:

continues to show #1440

same here! Maybe it installed new code, but just didn't update the version field??

[BigMAC]

I solved it by downloading it from their website and it works.
Now it shows 1441.
https://nwscheduler.com/download-jw-scheduler/

[computerwiz]

For those having issues with publisher's connecting, I had trouble too and have personally solved it 1 of 2 easy ways:

1. Change the person's info & then change it back.  Send app data.
2. Reset the person's personal PIN.  Have them try again with the new PIN.

Dunno if these were mentioned already, but we just experienced it ourselves and solved it easily.

[mikexkinsey]

3 hours ago, BigMAC said:

I solved it by downloading it from their website and it works.
Now it shows 1441.
https://nwscheduler.com/download-jw-scheduler/

great work-around BigMAC, downloading from their website worked for me as well.  Thanks for posting.

[Marky]

Good news. The #1441 version is now posting in the right fields for our brothers. It is fixed.