NW Scheduler/Publisher - Updates, Support, and Suggestions

[mikexkinsey]

3 hours ago, Sooner Guy 89 said:

 

 

We have had about 20% of our publishers have to reconnect and get a similar error message. I usually use the following steps: 

 

1. Refresh their app access

2. Reset their PIN and refresh

3. Ask them to delete and re-install the app.

 

So far that has resolved the issues. 

for step 2, make sure you perform the following after Reset PIN:

a. NW  Publisher App > Send NWP App Data

b. NW  Publisher App > NWP App Persons > Send App Invitation Email (important so that they are using their new (different) Person PIN

Edited March 10 by mikexkinsey

[pasher123]

20 hours ago, ClodS said:

Hey friends

 

Are there currently syncing problems with the APP? We are experiencing that newly added publishers, when sent the invite to connect, cannot be found/added, despite having entered their PIN etc.

 

Any similar experience anyone?

 

Loving greetings from Germany. 

Yes. I am having this exact issue with a new unbaptized publisher. I had to delete her as a publisher, and I had to create a new publisher record. That fixed the issue.

[Juliat]

Dear friends,

 

We are experiencing an issue with the territory maps. The address pins are displaying in the wrong locations on both the Desktop software and the mobile app. Previously, these pins were perfectly centered over the houses, as we had manually adjusted their coordinates. However, we recently noticed that several pins have shifted slightly to the left or right. I have attached a screenshot demonstrating this displacement.

 

 

Current settings:

 

NW Scheduler Territory Settings
- Map Overlay: Mapbox Satellite

- Geocoding Provider: Mapbox

NW Publisher app Display Settings
- Map Overlay: Google Maps Satellite

 

Any ideas why this is happening?

Thanks in advance.

 

[foghorn]

10 hours ago, Juliat said:

several pins have shifted slightly to the left or right

Here is one possibility if you recently changed your map provider. I learned this while doing mapping in OpenStreetMap. The actual maps used by the different satellite sources do not always have the exact same reference points. Sometimes in OpenStreetMap we might change from one satellite image to another for clarity. In some cases, switching to the different image caused all the roads and houses to shift slightly. So you had to compensate by 'tweaking' the reference coordinates slightly. 

    Actually, now that I think about it, the same could be true if Mapbox updated the satellite image in your region with a slightly different reference point. Your address locations were fixed in place and did not move, but the map under them moved slightly.

[drd217]

I was updating the Local Needs part for this week to the Ramapo video. I would like to include the 3 questions in the "description" under the title area of the Local Needs when creating the part, but I see it doesn't show up on the App anywhere. Is there a way to do this so the friends will be aware of the questions ahead of time before watching the video at the meeting?

 

I do see the questions show up on the App on the individual assignment for the brother giving the part but not in general for the friends...

Edited March 11 by drd217

[Marky]

Two of us have updated to #1441 but it still shows #1440 in our shared persons page. I tried updating twice. Each time it appears to work successsfully but it continues to show #1440. I haven't had time to poke around to try and find how to fix this.

[drd217]

Same issue with update 1441...

 

[Marky]

I waited a few hours and I do not have the red exclamation point alerting me to update any more. However, I tried updating a third time and again it seemed successful but it did not change the version number which still shows #1440.

There is no way to fix this at our end. My wild guess is that the updates are successfully being installed but there is simply an error in posting the new version number in the appropriate places.

[mikexkinsey]

15 minutes ago, Marky said:

I waited a few hours and I do not have the red exclamation point alerting me to update any more. However, I tried updating a third time and again it seemed successful but it did not change the version number which still shows #1440.

There is no way to fix this at our end. My wild guess is that the updates are successfully being installed but there is simply an error in posting the new version number in the appropriate places.

Same here, I reported the problem to NWS, sent them a short video clip (attached)

[foghorn]

4 hours ago, Marky said:

continues to show #1440

same here! Maybe it installed new code, but just didn't update the version field??

[BigMAC]

I solved it by downloading it from their website and it works.
Now it shows 1441.
https://nwscheduler.com/download-jw-scheduler/

[computerwiz]

For those having issues with publisher's connecting, I had trouble too and have personally solved it 1 of 2 easy ways:

1. Change the person's info & then change it back.  Send app data.
2. Reset the person's personal PIN.  Have them try again with the new PIN.

Dunno if these were mentioned already, but we just experienced it ourselves and solved it easily.

[mikexkinsey]

3 hours ago, BigMAC said:

I solved it by downloading it from their website and it works.
Now it shows 1441.
https://nwscheduler.com/download-jw-scheduler/

great work-around BigMAC, downloading from their website worked for me as well.  Thanks for posting.

[Marky]

Good news. The #1441 version is now posting in the right fields for our brothers. It is fixed.

 

[The Andrew]

Happy to receive input on how to schedule memorial duties on the THURSDAY rather than showing in our normal meeting day of Wednesday. Also, I don't expect that there is a "memorial" duties that shows servers?

[molnarj]

The translation file shows duties for the Memorial. So we are expecting that option in the next update. Likely shortly after the 20th. So next week?

[The Andrew]

Just started NWS for the first time today and notice that all publisher report entries have disappeared back to September 2024. No update has occurred since I was last on yesterday!! Anyone else?

[The Andrew]

6 minutes ago, The Andrew said:

Just started NWS for the first time today and notice that all publisher report entries have disappeared back to September 2024. No update has occurred since I was last on yesterday!! Anyone else?

Using restore backup publisher reports I was able to retrieve ... but the reason unknown is concerning.

[mikexkinsey]

15 minutes ago, The Andrew said:

Just started NWS for the first time today and notice that all publisher report entries have disappeared back to September 2024. No update has occurred since I was last on yesterday!! Anyone else?

That's a little scary, I just logged in to check, still on 8.0 #1441, no updates to perform.  We still seem to have all publisher data, through to last month, FEB 2026.  Hope you can figure it out, please keep us posted, in the event we do start to experience the same.

Edited 16 hours ago by mikexkinsey

[Eryk]

Hello, friends. I don't mean to cause a stir/controversy....

 

I have been following this topic for a long time and I can't help but wonder why do so many still use an app with sooo many critical issues, that involve so much time and so many people to fix?

 

It almost makes the days of paper records sound easy :-)

 

Are all the alternatives just as... unstable? Is this the best of a "bad" lot?

[Jonathan1]

52 minutes ago, Eryk said:

Hello, friends. I don't mean to cause a stir/controversy....

 

I have been following this topic for a long time and I can't help but wonder why do so many still use an app with sooo many critical issues, that involve so much time and so many people to fix?

 

It almost makes the days of paper records sound easy 🙂

 

Are all the alternatives just as... unstable? Is this the best of a "bad" lot?

 

I asked myself the same questions, which is why I started this initiative. I’ve seen many web-based initiatives, but they don’t really meet my needs either.
You also don’t always have internet access everywhere, so my starting point is an offline-first approach.

 

I would like to incorporate experiences and improvements from NWS into the development of Baruch.
Feel free to share them in this thread.

 

 

Edited 6 hours ago by Jonathan1
grammar

[AH173]

2 hours ago, Eryk said:

Hello, friends. I don't mean to cause a stir/controversy....

 

I have been following this topic for a long time and I can't help but wonder why do so many still use an app with sooo many critical issues, that involve so much time and so many people to fix?

 

It almost makes the days of paper records sound easy 🙂

 

Are all the alternatives just as... unstable? Is this the best of a "bad" lot?

From my experience, our Congregation don't have all these issues as some others have. We keep it simple and basic. 

[foghorn]

2 minutes ago, AH173 said:

our Congregation don't have all these issues as some others have. We keep it simple and basic. 

Same here. Except we are fully utilizing ALL features of NWS/NWP with good success. Recent major updates proceeded flawlessly, the friends updated quickly. Most were able to re-connect to the new servers without assistance. 

 

We have to be fully sympathetic to those who DO experience issues. Most of us do not really want to spend many hours trying to fix mysterious problems we don't have the tools or training to work on. 

[Golfguy74]

Would be nice to print out custom groups members.

[BigMAC]

NW is a great tool when it works...

It's too much work to change because there is not much to change to. In our case we got this mainly to use for public talks. Then we added other meeting parts and reports and stuff. Now people are used to get a notification when something is changed and getting reminders. We are a small congregation so it works for us. But I know some big congs that doesn't want something else because it's a huge task to swap system.

 

I have some concerns about why NW is so closed system, we have no clue who is behind it. We do not get any roadmaps and it's hard to give input. Instead of adding more and more stuff they should make it more stable. I have to make daily backups because it's unstable and we cannot use all features.

 

So I am very excited about Baruch... And to be able to talk to the developers directly.

Edited 28 minutes ago by BigMAC
bad grammar as usual