NW Scheduler/Publisher - Updates, Support, and Suggestions

[molnarj]

2 hours ago, dvdgarofalo said:

Yes, I am an admin. As with others the send data initially failed. Now I have a couple issues. Likely user (me) created issues. I'm wondering if I disconnect from sharing and let the other admin update, hope for a smoother update, then have him re share with me. Or am I too late as I reset the app pin. Your thoughts?

You might try again to send the app data. It sometimes works al little later.
Another option would be the new build update for NWS:  #1444. That may solve some issues.
The reset pin will likely only cause problems for the app data. But in NWS everything should still be there.

I noticed in de new app version 4.0.1. that the Public talk data for the weekend is not showing. I expect that to be the next fix.

There was an issue with restore data from back up but that has been fixed.

Edited 6 hours ago by molnarj

[drd217]

I installed #1444 and I'm still missing part #9 on the NWP. The schedule on NWS is complete and showing that part but NWP is not. 

[On the huh]

#1444 solved the public talk speaker names problem

[drd217]

I noticed that when I updated my NWP to 4.0 it kept my old 3.9.7 on the device list. I deleted the old one but I also see others that have updated to 4.0 and it's also showing now a duplicate under their name with the 3.9.7 designation.

The public talk speakers names are missing on my NWP even though I've already updated to #1444.

Edited 3 hours ago by drd217

[On the huh]

49 minutes ago, On the huh said:

#1444 solved the public talk speaker names problem

It solved the problem on the tablet, but not on the phone.  Both are on NWP 4.0.1.  Strange.

31 minutes ago, drd217 said:

I noticed that when I updated my NWP to 4.0 it kept my old 3.9.7 on the device list. I deleted the old one but I also see others that have updated to 4.0 and it's also showing now a duplicate under their name with the 3.9.7 designation.

The public talk speakers names are missing on my NWP even though I've already updated to #1444.

 

I refreshed the devices, now only those who updated to version 4 shows.  Only 1 of my devices is showing, despite having it on 2 devices.

[Floyd]

9 hours ago, dljbsp said:

From what I’ve understood, the software itself is free to use, and the support model has always leaned more on documentation and a volunteer network rather than direct, one-on-one support. So in that sense, I try to keep my expectations in line with that — even when it’s not the easiest route.

 

In a way, it reminds me a little of how even tools like JW Library are handled — where we’re often encouraged to lean on one another and work through things together rather than expecting direct, individualized support. It doesn’t remove the frustration, but it does shape how I personally approach it.

 

NWS is paid for commercial software its very different than JW Library. I expect proper support from NWS and I have to say that I have been mostly satisfied with their support. But I do think it should be a little easier. I don't contact them unless I have already tried everything they have suggested on the website. But yet I still have to answer the questions in order to submit a problem. I would double the payment if I could get better, faster support. I don't upgrade right away because I know there are always problems and I don't want to have to contact support.

[Indapipe]

11 hours ago, Floyd said:

 

 

11 hours ago, Floyd said:

But it is a commercial business that we are paying for. So for me the fact that they are brothers and they are in full time service has no bearing on the business. Its not a non profit.

This exactly. I have expressed as much tactfully in my communications with support when I was not getting any responses for several days for an issue that made the app impossible to access.