NW Scheduler/Publisher - Updates, Support, and Suggestions

[Tortuga]

9 minutes ago, carlos said:

The support system comes across as patronizing and is definitely designed to make you feel that you are bothering them. It's commercial software that you pay for, but they try to present it as if it were freeware. Sometimes they give snarky answers to try and make you feel stupid for wasting their time.

Aussies, eh?

[Gary P]

Our experience is similar. Initial response is aloof and condescending. I agree with a recent post that said if we could find something that has the features we use we would move to it. At the risk of receiving more comments about the lack of good support and developing functions that are useful I continue to feel that there is a lack of community input. The developers seem to be in their own world. This is purchased software and users should be treated with a modicum of respect. I managed a group of developers for quite some time in my secular career and if my developer's responded as does NWS, there would have been consequences.