WOL.jw.org help

[a2zkiddos]

A sister frequently uses wol.jw.org to look up scriptures and the accompanying research information on her phone. She prefers this over JWL. Suddenly, last week, the ability to see the research references disappeared. She clicks on the scripture # and/or the symbol but the window with the info doesn't appear. She doesn't know if she changed a setting or what. Does anyone have any suggestions? Below are some details that might help.

 

Samsung phone/Android ( software up to date)

Browser - Google Chrome

Tried: clearing history & cache, restarted phone, with different browser, typing in address vs opening thru jw.org link. nothing worked.

She has an android tablet that it didn't work on but it did work on her laptop.

 

 

Side note, my son and I both have Samsungs and it works on ours

 

She would be so grateful if someone could help us figure this out and has promised a poundcake as a reward

 

 

 

 

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[Brandon]

1 hour ago, a2zkiddos said:

She clicks on the symbol… but the window with the info doesn't appear

You mean the plus sign (+) symbol? To open the sidebar?

[a2zkiddos]

The first picture below is what should happen when a verse number or one of the symbols (+,*,etc) is tapped on. The second picture is what she gets - no reference materials.

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[Tortuga]

I can't recreate the problem, so I'm sorry that I can't help.

[Brandon]

I’m thinking her browser and/or Adblock has disabled JavaScript (either entirely or partially) on our website. That’s the only thing that comes readily to mind.

 

you could try another browser for example, or disable addons

[a2zkiddos]

Thx Brandon. I'll get her to check those things and update if it works. In the meantime, if anyone has any other suggestions, please post.



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