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WOL.jw.org help


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A sister frequently uses wol.jw.org to look up scriptures and the accompanying research information on her phone. She prefers this over JWL. Suddenly, last week, the ability to see the research references disappeared. She clicks on the scripture # and/or the symbol but the window with the info doesn't appear. She doesn't know if she changed a setting or what. Does anyone have any suggestions? Below are some details that might help.

 

Samsung phone/Android ( software up to date)

Browser - Google Chrome

Tried: clearing history & cache, restarted phone, with different browser, typing in address vs opening thru jw.org link. nothing worked.

She has an android tablet that it didn't work on but it did work on her laptop.

 

 

Side note, my son and I both have Samsungs and it works on ours

 

She would be so grateful if someone could help us figure this out and has promised a poundcake as a reward

 

 

 

 

Sent from my SM-F926U using Tapatalk

 

 

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I can't recreate the problem, so I'm sorry that I can't help.

CAUTION: The comments above may contain personal opinion, speculation, inaccurate information, sarcasm, wit, satire or humor, let the reader use discernment...:D

 

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