Subtitles Missing on iOS devices

[Terk]

When playing videos from JW Library using IOS devices recently, I find subtitles are missing. I tried on iPhone, iPad, iPad Pro and iPad mini. No longer display subtitles. Does anyone notice this? Wondering how to solve this problem. 

[Brandon]

I don’t mean this in a mean way but did you try turning them on? If so, please list the steps you did.

[Terk]

Yes, I turn on the ”Subtitles” function on JW Library (setup icon on screen when playing videos). Still no subtitles. Has been like for some months already. I thought I need to update the app. But it is already the latest version. I asked around those using iOS devices like iPad. They too face the same problem. No more subtitles. 

[Brandon]

Which version of iOS are you on?

[Brandon]

21 minutes ago, Terk said:

setup icon on screen when playing videos

Setup icon? Do you mean the gear icon

[Terk]

Just now, Brandon said:

Setup icon? Do you mean the gear icon

Yes, the gear icon.

iPad Air: 18.0.1

Iphone 11: 17.6.1

[Terk]

Just updated 

iPad Air (5th gen): iPadOS 18.1

IPhone 11: iOS 18.1

 

Still unable to display subtitles on JW Library. Of course, no problem when playing the same video on jw.org. Subtitles are displayed on jw.org.

[Brandon]

I don’t have any problem playing with subtitles on my iPhone

[Sebastian]

Neither do I. iPad OS 18.1 and iOS 18.1. I do notice though that there are still many videos that contain no subtitles. Perhaps in a different video they will work?

[Terk]

When playing all recent videos, no more subtitles. Not working any more. In the past, subtitles are displayed. Only happened recently. 

[jwhess]

I just tried 3 videos in JW Library.  They all work on my Iphone (XSMax) and on my Ipad (Mini 5th gen).  The subtitles all play in English.  I did have to go to settings and turn the subtitles "on".

 

All of the devices use either IOS 18.1 or IpadOS 18.1.  They all are updated to JW Library version 15.0.4

Sorry there is no problem here.