Territory Helper Email in Use Error Msg

[JwSam]

I started using Territory Helper with a congregation that did not exist and drew a territory and populated it with some houses and generally looked around. In the Publishers field, I inputted some of the brothers, including the Service Overseer's name and email.

 

When I went back and changed the congregation to our information, I noticed a "(1)" in the Congregation Number, there is no other congregation that uses the hall so I changed the number to "0". Then I began to populate the Publisher's information including email address. That is when the error msg popped up, "this email is in use by another congregation". I navigated to the Advanced tab and there are two options, "Delete all Locations", or "Delete Congregation". Choosing either one does not provide a multiple choice or any additional congregations.

 

I need to get our Service Overseer's email address working, although we are using a different email address currently, it is not one he checks frequently.  Any attempt to contact TH support has thus far gone without a response, of any kind. 

 

 Thanks, Sam 

[Qapla]

It may be the "Congregation Number" is supposed to be the number assigned to your Congregation by the Branch.