JW library "Installation failed" and "No Connect to the Internet to see available media"

[jwhess]

Does anyone have an ARM powered device that is working with the current version of JW Library?  Maybe a non-Samsung device?  Just checking...👍

[Justin Langston]

7 hours ago, jwhess said:

Does anyone have an ARM powered device that is working with the current version of JW Library?  Maybe a non-Samsung device?  Just checking...👍

Lol, I sure use one right about now.

[onBoard17]

I'll be curious if anyone is able to get this to work, I know others with ARM processor tablet and it's no longer working. It has been working fine on my Surface Pro-X for almost 2 years until the last JW Library update now it says 'can't connect to the Internet'.

[onBoard17]

Update: noticed there was an update to JW Library in the MS store, v12.4.152.0. After the update this is working fine now on my ARM processor tablet! 

[Audrey935]

I am having the same/similar problem with the JW Library app on my father's Samsung Tab 4, which is Android.  The app suddenly refused to open, so I unstalled and reinstalled. I see a June 29, 2021 catalog date, it won't update.  I only see a very few books, brochures, tracts and guidelines available for download; i got the Bible ok, but i don't think it is the newest one that was just pushed out. The tablet is on the latest version of Android and all other apps are up to date. I connect to the Internet with no problems.   

[Edz]

I have the same problem which happened right after I updated to Windows 11. I did not want to delete and reinstall because of the notes that I have in my current Jw Library in my computer. I just cannot lose them all. So, as a band-aid solution, I downloaded the JWpub file of whatever publication from jw.org using my browser (chrome) and open it using the Jw Library App. That somehow solves it. Same thing with the videos and audio files. I hope this helps...