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JW library "Installation failed" and "No Connect to the Internet to see available media"


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  • 4 weeks later...

I am having the same/similar problem with the JW Library app on my father's Samsung Tab 4, which is Android.  The app suddenly refused to open, so I unstalled and reinstalled. I see a June 29, 2021 catalog date, it won't update.  I only see a very few books, brochures, tracts and guidelines available for download; i got the Bible ok, but i don't think it is the newest one that was just pushed out. The tablet is on the latest version of Android and all other apps are up to date. I connect to the Internet with no problems.   

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  • 3 months later...

I have the same problem which happened right after I updated to Windows 11. I did not want to delete and reinstall because of the notes that I have in my current Jw Library in my computer. I just cannot lose them all. So, as a band-aid solution, I downloaded the JWpub file of whatever publication from jw.org using my browser (chrome) and open it using the Jw Library App. That somehow solves it. Same thing with the videos and audio files. I hope this helps... 

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