NW Scheduler/Publisher - Updates, Support, and Suggestions

[Sooner Guy 89]

New issue after the update this morning. When trying to open a map in the NW app I get this error message with a blank screen. It is across all publishers best I can ascertain. I tried changing the map settings but no joy. Any ideas from the brilliant minds out there?

[Marky]

There was also an update to NWS this morning to 7.9.  I would suggest that you contact all of the elders and ministerial servants to immediately install the new update.  In the same message encourage anyone with add/editing privileges to pause any data entry until EVERYONE is updated.  When there are strange issues and incorrect data in any section of NWP that is almost always the issue.  Another safer option is to go in and toggle off all of the brothers editing privileges until everyone has updated. 

Once everyone has updated, go into the Territory section and change something and change it back to refresh and resync the data.  Until every brother has updated, it is not likely that anything you do to fix your issue will work or stick.

[Sooner Guy 89]

UPDATE: I updated the NWP app and that resolved the problem for me as an Android user. But it looks like the Apple peeps still have the issue.

 

[markahart]

This is what happens when I open a territory map. I tried closing and reopening the app. Also shutting down and turning on the iPhone. Any suggestions?

Edited November 20 by markahart

[markahart]

Ok, I figured it out. There's another update in NWP. I went to the App Store and installed the new update. Then it worked.

[BigMAC]

Anyone else that had issues with reporting meeting attendance lately? I heard it from several congregations and work both iPhone and Android. For me it works so I have no idea how to troubleshoot. People says that nothing happens when they try to send. But some say it sends but never appears in NWS. So have any of you seen this behaviour? It started after the new version that came a while ago.  Those who I heard it from are not new to There app and have used the app for a while and have been able to report the attendance before without issues..

[Marky]

It has been working fine for us.

Check in Shared Persons to make sure they are updated to 7.9 #1419.  Then check in App Devices to make sure their NWP app is updated to 3.8.2.  Both need to be updated for these recent updates or we have experienced issues.  Also if any of those brothers have 2 devices with the NWP app installed there are often issues.  The NWS developers highly recommend only installing NWP on 1 device.

None of that might fix the issue but it is a start.

[carlos]

We have a teenager whose assignments are delegated to his mother. Now he has received a phone, has installed the app and can see his assignments, but his mother wishes to keep receiving the notifications. 

 

Is there a way to have both the publisher and the delegate receive the notifications and reminders?

 

[AndyCase]

I would like to see a feature: We have a foreign language group in our hall. 

When you go to the Assign section for a publisher, you can tick to say what duties they do i.e Foyer Attendant, Microphones 

 

It would be nice if this could be separated into Main Congregation and Language Group 

Some of our brothers will only do Audio, Visual, Platform etc for the language group and not the main congregation