NW Scheduler/Publisher - Updates, Support, and Suggestions

[JJWest]

5 hours ago, molnarj said:

Close the app and reopen it. Then it works fine again.

 

It's highly likely the release of NWS Desktop and NW Mobile is tomorrow. 

I was able to download the app and open it, but once I try to enter our congregation pin, it shows error and won’t connect. Any ideas?

[The Andrew]

I have same issue as Shawnster, after upgrading to NWS 8.0 #1424 ... empty Chairman and WT Reader lists, though they are all still selected under Assign in the Persons pages.

[JJWest]

9 minutes ago, The Andrew said:

I have same issue as Shawnster, after upgrading to NWS 8.0 #1424 ... empty Chairman and WT Reader lists, though they are all still selected under Assign in the Persons pages.

Did you guys do the shared persons backup before you did the backup? If so, you should be able to import that backup and everything you had scheduled should pop back up.

[jwhess]

I updated and it shows an error that my congregation is not listed under the server selected.

[JJWest]

24 minutes ago, JJWest said:

Did you guys do the shared persons backup before you did the backup? If so, you should be able to import that backup and everything you had scheduled should pop back up.

Sorry, I meant, did you do the backup before you did the major update?

[jwhess]

1 hour ago, jwhess said:

I updated and it shows an error that my congregation is not listed under the server selected.

We  have been assigned to a new server.  When the new server is correctly selected, the program asks for email verification.  when that is done, it works.

[Cruzer]

I'm testing 'NWS Mobile' but it won't go past the 'Connect to NW Publisher app' section. Region and Congregation ID are fine, but it appears to not allow for a 6 digit 'Congregation PIN'. The 'Connect' button remains greyed out but will turn blue if 8 digits are entered.

Edited 3 hours ago by Cruzer

[Brother Den]

Interesting, our congregation PIN has always been 8 digits.

[molnarj]

28 minutes ago, Cruzer said:

I'm testing 'NWS Mobile' but it won't go past the 'Connect to NW Publisher app' section. Region and Congregation ID are fine, but it appears to not allow for a 6 digit 'Congregation PIN'. The 'Connect' button remains greyed out but will turn blue if 8 digits are entered.

Did you enable Enforce NWS Mobile PIN Lock in NWS Desktop? If not you can simply press one of the icons on the bottom and you are in.

 

I see what you mean. I have to change our PIN to a 8 digit pin, but it won't allow me in NWS Desktop. 

Edited 2 hours ago by molnarj

[Cruzer]

10 minutes ago, molnarj said:

Did you enable Enforce NWS Mobile PIN Lock in NWS Desktop? If not you can simply press one of the icons on the bottom and you are in.

 

We did enable "Enforce NWS Mobile PIN Lock" in NWS. That's not where I'm having an issue however. It's in the "Connect to NW Publisher app" section of the app. Our "Congregation PIN" has always been 6 digits, but "Connect" stays grey until at least 8 digits are entered.

Edited 2 hours ago by Cruzer

[molnarj]

Did you try to change the PIN to an 8 digit PIN in NWS? I did and it worked. The new PIN will not accept if you start with 0.

 

I changed it and it works fine. 

 

BUT BE AWARE: Everyone in the congregation has to reconnect to NW Publisher with the new PIN.

Edited 2 hours ago by molnarj

[Cruzer]

1 minute ago, molnarj said:

Did you try to change the PIN to an 8 digit PIN in NWS? I did and it worked. The new PIN will not accept if you start with 0.

 

I changed it and it works fine. 

 

BUT BE AWARE: Everyone in the congregation has to reconnect to NW Publisher with the new PIN.

 

I can easily change our 'Congregation PIN' to an 8-digit PIN, but we will delay doing that until we give the friends a warning they'll all need to reconnect. Was trying to avoid having to do that if at all possible. I submitted a ticket in the meantime, perhaps they can fix it to allow 6 digits. I'm sure we're not the only congregation with 6.

[molnarj]

I notified everyone in the congregation through Whatsapp that they need to reconnect.

 

Then I sent an email to everyone with an old app version: Chose Send Email to App Persons with Old Version.

Adjust the template to your liking and make sure the following Tags are included:

[CONGREGATION_REGION]
[CONGREGATION_ID]
[CONGREGATION_PIN]
 

[FIRST_NAME]
[PERSON_PIN]

Good luck!