NW Scheduler/Publisher - Updates, Support, and Suggestions

[Gary P]

Without a doubt this update has been a disaster. I believe that the QA and testing from the developers is sadly missing. I’ve managed software projects for years and while not a programmer myself know the time and effort required to make major changes to an existing program.  When it became obvious that extent of the problems they should have ceased and pulled the update and rolled back to the last “stable” version. Ad hoc fixes are just rubber bands repairing specific problems but don’t address the systemic issues. One of our remaining problems is that all scheduling of duties from today forward are no longer in NWS but show in NWP.  Anyone seen this one and a possible solution other than now entering the data from NWP which seems completely redundant. My interaction with the developers has been testy. I find the responses are really non responsive and come across as aloof to the angst that we are experiencing.  

[More4me2do]

1 hour ago, carlos said:

 

James, thank you for sharing your experience. We feel your pain as many of us have faced similar issues.

But you understand that there isn't anything we can do about it other than listening, right? It would be a good idea to send those screenshots and explanations to the developers so that they can fix whatever is not working well.

Thanks for your empathy. I searched yesterday how to contact the developers with this problem and found mo way to report my experience with them. There can be found plenty regarding offering help from within NWS and on their website but no email or other method to share these screenshots and experience. I don't need a brother in my area to help me with the program as I made my living in the IT world. Please DM/PM me if you have any contact details of the DEVs.

 

This has added to my frustration. I can understand that since this product has a global distribution that the DEVs will run into problems in different parts of the world because of the EDV/GDPR Electronic Data Protection but I am on a North American server and thanks to the 9/11 event all privacy was given away and no such Data protection laws exist in the US. However it is complicated to decide where in the program to implement a sending of specific data and where not.

 

I understand the dilemma the DEVs are in and we as the users are the buffer because no multi national corporation with mega funds nor the organization will jump into this project as this is slowly migrating into the scale of a business venture.

Edited 3 hours ago by More4me2do

[Cruzer]

18 minutes ago, More4me2do said:

Thanks for your empathy. I searched yesterday how to contact the developers with this problem and found mo way to report my experience with them. There can be found plenty regarding offering help from within NWS and on their website but no email or other method to share these screenshots and experience. I don't need a brother in my area to help me with the program as I made my living in the IT world. Please DM/PM me if you have any contact details of the DEVs.

 

This has added to my frustration. I can understand that since this product has a global distribution that the DEVs will run into problems in different parts of the world because of the EDV/GDPR Electronic Data Protection but I am on a North American server and thanks to the 9/11 event all privacy was given away and no such Data protection laws exist in the US. However it is complicated to decide where in the program to implement a sending of specific data and where not.

 

I understand the dilemma the DEVs are in and we as the users are the buffer because no multi national corporation with mega funds nor the organization will jump into this project as this is slowly migrating into the scale of a business venture.

 

There's no way to contact them directly, you'll have to use their 'Contact Us' link under the Help & Support section, then go through their prompts to send them screenshots. Only 10 attachments can be sent.