NW Scheduler/Publisher - Updates, Support, and Suggestions

[carlos]

16 hours ago, BigMAC said:

I can only see names of those that are on same server as me, right?

 

Marko, I don't think that's correct.

 

Please go to App > App persons and find that person. If it says Disconnected that means that person has not updated to the required version or had trouble connecting to the new server.

 

 

 

[ThomasR]

Hi,
Since the last major update (regions) I have had a problem with many publishers that when sending the notification (e.g. because they have a new task) I get the error message: "Sending failed: SenderId mismatch".
I have checked a few people, they have the latest app version installed and are connected to the congregation. They also get the changes that I send sent to their cell phone.
Any idea what this means and what I can do about it?

 

Greetings from Germany

Thomas

[BigMAC]

8 hours ago, carlos said:

 

Marko, I don't think that's correct.

 

Please go to App > App persons and find that person. If it says Disconnected that means that person has not updated to the required version or had trouble connecting to the new server.

 

 

 

None of the persons who had this mismatch was disconnected. All of them was connected. I am pretty sure it does not even try to send something to a disconnected person. But there have come some updates since I tried so I will try again when I have something to send to all again. I do not want to spam all users...

[TheKid23]

We’ve been having major issues since the update, mostly cause our Secretary who’s the main Administrator has been in Australia for weeks so hasn’t been able to update it 🤦‍♀️ coupled with the fact our Service Overseer has been unable to upload or edit any of the field ministry schedules it’s been a tough few weeks for us. 

 

I think pretty much every part of the app has crashed or whipped itself in the last few weeks- it’s caused chaos! Some people have been pretty much locked out of the app for around a week now too. 
The territories have been messed up and maps that have been worked within the last 2 months are showing as not been done in a year so have been reassigned, fortunately some of us have fairly good memories and realised, although some members of the public complained that were knocking their doors again so soon. 
 

Many in the Cong are feeling rather fed up and frustrated (understandable) and a few have requested we go back to pen and paper like in “the good old days” 😂

 

[foghorn]

1 hour ago, TheKid23 said:

the main Administrator has been in Australia for weeks so hasn’t been able to update it

Wow - that's a real disaster! 

Could the other administrator do the necessary update (there should always be 2)? As long as the missing Secretary is off-line it should work. Have administrator #2 follow all the instructions for the initial upgrade. Once his computer is on-line this will put the congregation back into service. He then adds the other NWS users, who reconnect using the sharing password. Once that is done, the publishers can start re-connecting their devices.

   If neither administrator is available, you can still get back in operation. One NWS user could do a fresh install of NWS by installing the existing congregation. If you have the sharing password, you could choose "Open From Sharing". If not, choose "open from file". In either case you will be using a saved backup file of the congregation. 

   If you don't have the sharing password, you can still have one brother make all changes on his PC. The publishers could then follow the procedure to re-connect. He could then send out schedules, assignments as usual. The other users would have to wait until sharing is restored. Territories would be restored to last backup. Later, when the sharing password is available, you could restore that portion of the system. Link: https://nwscheduler.com/how-to/congregation/how-to-open-a-congregation-from-sharing/ 

[Floyd]

1 hour ago, TheKid23 said:

We’ve been having major issues since the update, mostly cause our Secretary who’s the main Administrator has been in Australia for weeks so hasn’t been able to update it

 

I hear Australia will be getting internet soon.