JW Library app problem

[KimG]

Apologies if this is in the wrong section, I had a look through bit could not find anything specific to this sort of question.

 

I use the app on both tablet and PC, the PC version is running under windows 10, it works fine apart from the scroll function, the scroll wheel does not move either the text or the study areas, I have to grab the slide bar at the side to move the text up or down. Is this normal?  If not has anyone found a fix?

 

 

Also, the research tool makes a statement in the introduction that those wishing to find the meaning of a particular scripture should do thus "If you are looking for the explanation of a specific Bible verse, turn to the Scriptures Explained section."  I am unable to discover where that is though, any clues?

 

Thanks for your time.

[Tortuga]

21 minutes ago, KimG said:

Apologies if this is in the wrong section, I had a look through bit could not find anything specific to this sort of question.

 

I use the app on both tablet and PC, the PC version is running under windows 10, it works fine apart from the scroll function, the scroll wheel does not move either the text or the study areas, I have to grab the slide bar at the side to move the text up or down. Is this normal?  If not has anyone found a fix?

 

 

Also, the research tool makes a statement in the introduction that those wishing to find the meaning of a particular scripture should do thus "If you are looking for the explanation of a specific Bible verse, turn to the Scriptures Explained section."  I am unable to discover where that is though, any clues?

 

Thanks for your time.

Welcome!

 

Make sure you are using the 2018 Research Guide. The Scriptures Explained section is available from the home page.

[KimG]

Aha! I never spotted that, thanks Richard.

[New World Explorer]

29 minutes ago, KimG said:

Aha! I never spotted that, thanks Richard.

That’s why he has those cool glasses in his avatar 😎

[KimG]

On 8/10/2018 at 12:42 AM, Gregexplore said:

That’s why he has those cool glasses in his avatar 😎

   anyone got any ideas about the scroll wheel function? (see the first post).

[Tortuga]

55 minutes ago, KimG said:

   anyone got any ideas about the scroll wheel function? (see the first post).

No, I have the same problem...

[Qapla]

If we are talking about the JWL app and not the WTL - I am not sure what the problem is ...

 

If I bring up the MWM schedule I can scroll up and down just fine.

If I click on the Bible study link, I get the chapter for the week in the study pane and it will scroll fine

If I then click on the lesson to put it in the main window, I can still scroll

If I use the Bible, again, I can scroll freely with my mouse

Additionally, if I open a publication I have no problem with the scroll

 

 

My guess would be, it is not a problem with the app - it is some hardware problem on your PC

[ChrisC]

Windows 10:

I also have problems with scrolling.

I used to be able to adjust the width of the scroll bars in settings but that option has apparently been removed. I downloaded a ui-adapter program that claimed to be able to change it but it didn’t work. I’ll research a bit more, because it would be a bit quicker (for me anyway) if the scroll bar was thicker.

 

[KimG]

Bizarrely it did actually work a day or so back, I have no idea how it started, but today it is back to being non functional. As for the scroll bars, I find hovering over them causes them to widen (it does the same thing in the windows 10 start menu too) which does help a bit.

Thanks for the responses anyway, maybe we will discover the cure someday.