Concerning Outlook for email, error message, "cannot create additional partnerships".

[JwSam]

"You have 5 device partnerships out of the maximum allowed 5 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your account. To do this, sign in to Outlook Web App, click Options > Phone > Mobile Devices, and delete any unused partnerships."

 

However, when I sign into Outlook online, there are no device partnerships. I do not have Outlook Web App. 

 

Has anyone experienced this issue? Any fix?

 

Thanks

Sam

[JwSam]

Additional on the original error message. I have found the place to delete partnerships. This message continues to be sent by Outlook/Exchange, "Your device is temporarily blocked from accessing content via Exchange ActiveSync because the device has been quarantined." 

 

Any help would be appreciated.

 

Sam

[carlos]

I have no idea but this site suggests some ways to solve that issue: https://anandthearchitect.com/2019/06/11/how-to-unblock-an-activesync-mobile-device-in-exchange-online/

 

[Tortuga]

1 hour ago, JwSam said:

Additional on the original error message. I have found the place to delete partnerships. This message continues to be sent by Outlook/Exchange, "Your device is temporarily blocked from accessing content via Exchange ActiveSync because the device has been quarantined." 

 

Any help would be appreciated.

 

Sam

Are you accessing your jw.org account with a new device? That is a new protocol by the Branch to quarantine new devices.

Edited February 17, 2022 by Tortuga

[JwSam]

3 hours ago, Tortuga said:

Are you accessing your jw.org account with a new device?

Yes, it is a jw.org account. No, it isn't a new device. On the 12th, the Windows PC I was using for years was simply quarantined. I am going to wait the requisite 2 days and try again. Thank you for the help,

 

Sam  

[JwSam]

So, it's been a couple of days and no joy. I have completed all the steps I could find on how to comply on this side of the administration wall, but I still cannot forward emails to a windows device. Switched to Microsoft Mail, deleted accounts, power cycled the computer, reinstalled accounts and nothing sticks. I can sign in on the webpage and go to inbox, but no forwarding. I don't know if it's just me and the account I have or if this is a global issue? 

 

I can get the first refusal email, the, "your device has been quarantined" email forwarded, but then it goes dark.

 

Any ideas? I have talked with our secretary, and he is out of ideas too. 

 

Thanks,

Sam 

[jwhess]

Can you go to another elder's computer and login to get to your "Inbox"?  If yeas the problem is localized to your computer.  If not, then the problem is your JW Account. (maybe)

[carlos]

On 2/20/2022 at 2:26 AM, JwSam said:

Any ideas? I have talked with our secretary, and he is out of ideas too. 

Sam, you can call the branch and ask to speak with the IT department. They should be able to help.

[JwSam]

@jwhess I can log in to my inbox through a web browser, I cannot forward using exchange activesync. My device and Microsoft Mail have been quarantined.

I ran a full scan looking for malware and updated to the latest Windows 10, no joy. 

I'll ask our secretary @carlos, thank you both my brothers. 

 

[JwSam]

Thank you, Carlos and all the brothers, for your fine advice! I called and have been advised that the waiting period is 3 days, not 2. Any changes I make, i.e., following the Outlook troubleshooting guide, during that time resets the "clock" another 3 days. I will update later this week. 

[JwSam]

I am now receiving emails using exchange activesync. It was almost exactly 36 hours from 7:17 am Monday to 7:36 am today that this computer was released from quarantine due to changes to the account. Thank you for all your support! 

[Floyd]

I have had to do this many times. In a browser go to https://mail.jwpub.org/ and login and delete devices. When something updates often it is seen as a new device. See image.