Stuck in a “Favorites” section

[Hava Saber]

I always like to customize things in my Favorites. Just last month, I tried to add a video that could be useful for ministry. Now, when I try to remove it from my Favorites, it doesn't go away and the video remains stuck there. I tried removing it from my PC as well, but it didn't work. Are there any tools I can use to remove it?

[jwhess]

Did you locate the individual video in the <Publications> <video> section?  Select the category and find the video.  In the sample, I chose "Children"  then the Sophia video shown.  Click on the "3-dots" for the menu to drop down.  Then select the "remove from favorites",

 

This is sometimes more effective than trying to remove it from the home page.

 

 

[Hava Saber]

Also, I've tried it! BTW, the video was in the Bible section, the language is Cebuano, and the title in English is “Does God Listen to All Prayers”.

[carlos]

I remember a similar bug in an older version. Please, try updating the app to the latest version and see it the issue is fixed.

[Hava Saber]

I guess I must wait because my app is in updated version.

[Hava Saber]

My new customized favorites

 

I accidentally got the solution, and it is not the updated version of the JW Library. Here's how I did it. This afternoon (April 13th), I answered all the questions in the Watchtower on my laptop. I had separate data on my phone, and I thought I could merge it with JWL Merge. When I tried to merge my data—from my mobile phone and from my laptop—I idly tapped the three dots in a file (found only in JWL Merge) and saw an option that removes everything in the Favorite Section. I tapped it, and then, yes, it removed the stuck video. 😁 It is nice to see that it is uncluttered now!

 

 

Edited April 13, 2023 by Hava Saber