NW Scheduler/Publisher - Updates, Support, and Suggestions

[Lance]

I get it …hardware or software support is not usually the worlds most rewarding jobs.. for the caller or the called .. 

 

[Floyd]

On 5/1/2026 at 11:40 AM, dmorilla said:

Is anyone else having issues with submitting their time for the month of April? Some publishers reported this, and I tried it myself and it is not longer working.  Anyone else?

 

The first thing I always ask the friends is "Have you updated the app."

[Floyd]

How do the public talk coordinators handle swapping dates for speakers when congregation speaker sharing is used?

[jwhess]

I finally got 4.0.7 and it solved my problem with Public Witnessing sign-up...Yay.

[markahart]

According to the directions on the website, talks cannot be swapped using PT Sharing. The talk has to be cancelled and re-requested for the new date. 

[trs]

12 hours ago, Indapipe said:

I find it so sad that this is the way a good number on here feel about our brothers, but I get it. I consider contacting their support only as an absolute last resort. 

 

There’s also the built-in support option in the scheduler (bottom left in the menu). However, after updates, we can’t always answer all questions immediately, as we first need to review changes ourselves and identify workarounds.

 

Appreciation for volunteers: The helpers do their very best alongside preaching, congregation, family, and job obligations. We shouldn't forget that. The developers also work on this voluntarily.

 

My tip from experience: Be cautious after major updates (e.g., 7.9 to 8.0 or 8.0 to 8.1) – these often cause the most issues. It's sometimes good to wait even a week before updating. Always follow the update instructions precisely.

 

Often, an impatient elder without full permissions clicks "update" too early. I'd suggest an admin feature to lock updates congregation-wide until approved. We now coordinate via chat group; others install only after my go-ahead – this succeeds 95% of the time and avoids many problems.

 

Jehova is a God of order, not of disorder (1 Corinthians 14:33).

[➕👇 ꓤꓱꓷꓠꓵ🎵Tone]

6 hours ago, Floyd said:

 

The first thing I always ask the friends is "Have you updated the app."

Sorry. I couldn't resist...

[Tortuga]

2 hours ago, trs said:

Often, an impatient elder without full permissions clicks "update" too early. 

Does that create a problem?

I, um, am asking for a friend...

[Indapipe]

2 hours ago, trs said:

The developers also work on this voluntarily.

Is this so? Confirmed? I have no idea. An earlier post here from a week or 2 back stated that it's a business enterprise and the development team are paid for their work on the app. I really don't know. I do know that as a congregation we pay for the higher tier of access and functionality.

[Jonathan1]

59 minutes ago, Indapipe said:

Is this so? Confirmed? I have no idea. An earlier post here from a week or 2 back stated that it's a business enterprise and the development team are paid for their work on the app. I really don't know. I do know that as a congregation we pay for the higher tier of access and functionality.

 

NW Scheduler is operated by New World Solutions Pty Ltd, an Australian private company registered in 2019 (ABN 52 637 316 995). The company was originally called JW Scheduler Pty Ltd and later renamed in 2022. According to the Australian Business Register, it is an active for-profit company registered for GST in Queensland, Australia.

 

https://abr.business.gov.au/ABN/View?id=52637316995