JW app glitches

[LeolaRootStew]

Is anyone else getting a glitch where the app shuts down when they try to open the research guide for John 9:6,7? It's fine if I try to open the Insight book, but when I click on the Love People book it closes the app. This has happened on multiple devices.

 

I read the research info on JW Library, so I don't need help, just wondering if anyone else is experiencing this.

 

Also, is there anywhere I can report this so it can be fixed?

Edited March 27 by LeolaRootStew

[Tortuga]

2 hours ago, LeolaRootStew said:

Is anyone else getting a glitch where the app shuts down when they try to open the research guide for John 9:6,7? It's fine if I try to open the Insight book, but when I click on the Love People book it closes the app. This has happened on multiple devices.

 

I read the research info on JW Library, so I don't need help, just wondering if anyone else is experiencing this.

 

Also, is there anywhere I can report this so it can be fixed?

It works fine for me. 

[Qapla]

2 hours ago, LeolaRootStew said:

just wondering if anyone else is experiencing this.

 

No, mine is working fine.

 

[Patience87]

Yep, I have the same problem on the JW Library app on all my Apple devices. I tried my Windows desktop app and it doesn't do it on that one, so only the app on my Apple devices are affected.

[LeolaRootStew]

13 minutes ago, Patience87 said:

Yep, I have the same problem on the JW Library app on all my Apple devices. I tried my Windows desktop app and it doesn't do it on that one, so only the app on my Apple devices are affected.

 

That might be the factor; I also have apple devices. It crashes on the ipads, but not the desktop.

 

Thank you, everyone. 💜

Edited March 27 by LeolaRootStew

[➕👇 ꓤꓱꓷꓠꓵ🎵Tone]

Mine works fine. On an Android device.
It does not shut the app down.

My Research Guide lists only 2 references: The Insight Book and the Love People Brouchure.
They all open fine.

Does it also shut down if you go in via the Guide?
Books & Brochures > Research Guide> Scriptures > John 9...?

Old (Downunder) Tone

Edited March 27 by ➕👇 ꓤꓱꓷꓠꓵ🎵Tone

[LeolaRootStew]

7 minutes ago, ➕👇 ꓤꓱꓷꓠꓵ🎵Tone said:

Mine works fine. On an Android device.
It does not shut the app down.

My Research Guide lists only 2 references: The Insight Book and the Love People Brouchure.
They all open fine.

Does it also shut down if you go in via the Guide?
Books & Brochures > Research Guide> Scriptures > John 9...?

Old (Downunder) Tone

 

Yes, it still shut down.

 

Is there a place to report glitches on the app?

[Qapla]

I am also using PC and Android ... no problems

 

Here is information on problems with the app:

 

 

Edited March 27 by Qapla