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JW.org video issue on my Chrome browser

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I have a new computer, running Win 8. Yesterday I noticed an issue with the videos on jw.org using Chrome: the audio plays but not the video. Let me repeat: the audio portion of the video plays, just not the video portion.

  • Videos play on other sites like YouTube, just not on jw.org.
  • IE plays the videos.
  • I cleared Chrome's cache but that did nothing.

My Win 7 laptop and iPhone play the jw.org videos fine on their Chrome browsers. I'm pretty sure my Win 8 Chrome browser played jw.org videos before. 


Any thoughts on how to proceed?  :blink:  :wacko:

Edited by Jimspace
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So I guess the correct answer is "Yes." But the jw.org videos are still audio only.

Maybe jw.org doesn't use flash but html5 (flash is no longer officialy supported on mobile)

Go to Chrome settings and check if there's any option relating to html5 activation...

Last case scenario uninstall chrome and install again, maybe that works...

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I just discovered that this is a known problem that is being discussed at the Chrome forum:




Glad I'm not alone!  :ecstatic:


Do you mean that a Chrome Forum is actually discussing JW.org videos?  That's GREAT!!

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  • 2 weeks later...

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