Jump to content
JWTalk - Jehovah's Witnesses Online Community

S7 screen issues

Recommended Posts

Last week my wife bought a Samsung galaxy S7 from ebay, the seller said it was new and unused, still in the box. Several days later the screen started acting up, it would split vertically and one side would freeze up. Sometimes the whole screen would freeze up except for a small area about the size on an icon. It started doing it once or twice a day and then was doing it constantly.


I did some internet research and found several possible cures. I uninstalled the last few apps I had installed, I tried several methods of rebooting, however nothing resolved the problem. I took the phone to a repair shop and they confirmed that it was most likely a hardware issue and we would need to replace the screen. We decided to switch service back to her old phone and send the new phone back. 


It was very difficult for me to retrieve the text messages and some information from her new phone because half of the screen was either frozen or blank, then I remembered that I had read that some people were able to correct the problem by squeezing or banging on the screen. Since I had nothing to lose, I tried it. I smacked the front and back of the phone against the heel of my palm several times and the screen corrected itself. That gave me enough time to retrieve the information that I needed from the phone.


Here's the problem. Now the phone is working fine, it hasn't failed yet. That makes me think there was a loose connection and I fixed it when I smacked the phone around (that sounds bad, I am not a phone beater). However I don't trust the phone and I think we will still attempt to return it.


Has anyone had this type of problem with a phone or tablet?

CAUTION: The comments above may contain personal opinion, speculation, inaccurate information, sarcasm, wit, satire or humor, let the reader use discernment...:D


Link to comment
Share on other sites

If it helps any ....


My daughter has a 7 Edge and my wife has a 7 and neither of them has had any problems with the screen.


Sending it back is the direction I would take - as long as you got a warranty/return with the purchase

"Let all things take place decently and by arrangement."
~ 1 Corinthians 14:40 ~

Link to comment
Share on other sites

Hi Richard,

I agree with Qapla, I would definitely return that phone. Even if you get it working for a while, it may start having problems again very soon. 

EBAY can have some real good deals, but for electronics I am hesitant to buy as some sellers don't disclose the full truth about their product. Sorry you are having issues with this "new" phone .

"Create in me a pure heart, O God, And put within me a new spirit, a steadfast one" (PS 51:10)


Link to comment
Share on other sites

Join the conversation with your brothers and sisters!

You can post now, and then we will take you to the membership application. If you are already a member, sign in now to post with your existing account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.

About JWTalk.net - Jehovah's Witnesses Online Community

Since 2006, JWTalk has proved to be a well-moderated online community for real Jehovah's Witnesses on the web. However, our community is not an official website of Jehovah's Witnesses. It is not endorsed, sponsored, or maintained by any legal entity used by Jehovah's Witnesses. We are a pro-JW community maintained by brothers and sisters around the world. We expect all community members to be active publishers in their congregations, therefore, please do not apply for membership if you are not currently one of Jehovah's Witnesses.

  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.

JWTalk 23.8.11 (changelog)