Headphone icon disappeared

[Gi-Gi]

Hello friends I don’t know if anyone else has experienced this. I have had an iPhone 14 for a few months and up until a week ago I cannot listen to any of the publications on JW library. The headphone icon has disappeared. Has anyone else experienced this and is there a fix?

[wingslikeeagles]

If you are not connected to the internet the icon will not show.

 

If you use your phone data rather than wifi you may need to allow "Steam over Cellular" in your settings.

 

I have attached a screenshot of my app without Internet and with Internet 

 

Hopefully that applies!!

 

x

Edited January 25, 2023 by wingslikeeagles

[carlos]

Another possibility: Could it be the icon shows if you click on the three dots in the upper right corner? The app only shows a limited number of icons, the rest are displayed when you click the three dots.

[jwhess]

On my Iphone X-S max, the headphones will only show if I use the "landscape" mode and turn my phone sideways to view the screen.

 

Have you downloaded the 1053 audio files in your Study Bible "media button"?  That was how I originally got the icons.

[hatcheckgirl]

5 hours ago, wingslikeeagles said:

If you are not connected to the internet the icon will not show.

 

If you use your phone data rather than wifi you may need to allow "Steam over Cellular" in your settings.

 

I have attached a screenshot of my app without Internet and with Internet 

 

Hopefully that applies!!

 

x

Thanks Brother, I remember this happened to me and I panicked. But it was because I was flying, and no wifi on the plane, and I thought I would enjoy listening to the Bible 🤣. Obviously, the files had not been downloaded on my device, so I had been streaming them all along.
 

I hope some of the suggestions help the sister, because it seems to not be an issue with JW Lib, but something more specific. I didn’t find anything on a google search, except issues with physical headphones, in which case it was due to a dirty phone jack. I know that’s not what the issue is here.

Edited January 25, 2023 by hatcheckgirl

[Gi-Gi]

I have tried it all, and nothing works. I am connected to the Internet. Only thing left to do is uninstall the app and reinstall it, but I will lose on my notes. I’m not sure how to upload my notes. 

[carlos]

To backup your notes go to Personal Study > Backup and restore > Backup notes. Choose a destination (Drive is a good place to put the backup) then accept. It may take a couple minutes.

 

To restore those notes once you have reinstalled the app, or in another device:

Go to Personal Study > Backup and restore > Restore notes. Select the file where you saved your notes and accept.