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Error in iPad version of the App. Videos playing in wrong language.


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A sister in my Cong has an ipad, and is having an issue with some of the videos on the JW Library app.

 

She's getting videos in a few languages for a study, and for some reason when she follows the link in the English version, it plays in the alternate language. The setting is English, the title of the video is english, the clip plays in Myanmar.

 

The app has been straight up un-installed, then reinstalled, but comes back with the same problem.

 

Any thoughts?

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19 hours ago, Thomas Walker said:

A sister in my Cong has an ipad, and is having an issue with some of the videos on the JW Library app.

 

She's getting videos in a few languages for a study, and for some reason when she follows the link in the English version, it plays in the alternate language. The setting is English, the title of the video is english, the clip plays in Myanmar.

 

The app has been straight up un-installed, then reinstalled, but comes back with the same problem.

 

Any thoughts?

Does it still play Myanmar when the Myanmar language is selected?

Does this only happen on some videos? If so, it sounds like they got tagged wrong or placed in the wrong directory by the RTO. I’d file a bug report on that issue, if I were you.

 

Have you actually followed what she is doing to verify this? What I mean is sometimes someone says they are doing it this way, but really aren’t. My mother is a good example of this, unfortunately.

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