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Freezing sidebar


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This is  a bit complicated so I hope I can explain clearly.

This is on an Android tablet not iPad

On the JW app we can see a sidebar on the right that shows gems or study notes etc.

This can be shown or closed as desired

Sometimes the note has a reference link to another note.

When I go to such a note then return to the first note by using the return arrow at the top of the sidebar, it freezes.

The main page still moves as usual. Only the sidebar is affected.

If I change the orientation of the tablet from say vertical to horizontal ( or vice versa ) it unfreezes.

So I find myself constantly changing the orientation of the tablet just to unfreeze the sidebar.

The sidebar does not freeze unless I go to another reference link then return to the first note.

If I stay on the original first note page it never freezes

 I have reinstalled the app a couple of times but the problem still remains.

It could be that I am using a relatively old version of Android ( 4.4.2) but everything else works just fine, so I wonder why it happens

Has anyone else experienced this and any ideas on how I can stop the freezing?

Hope  the question is understandable!

Thanks

 

 

 

 


Edited by Catalyst
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Ok, as David mentioned above, start with the basics:

  • Restart your tablet
  • Make sure your Android os is up to date, or else, update it.
  • Try clearing the cache.  It may be low on memory, and temp files are filling up necessary space:
    • Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.

      To clear the cache for the app:

      1. Open your device's Settings app Settings app.
      2. Tap Apps & notifications.
      3. Tap the app. If you don't see it, first tap See all apps or App info.
      4. Tap Storage and then Clear cache.
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  • 2 weeks later...

Still having the same problem.

I have tried the app on another tablet of the exactly the same make and model and it has the same problem.

Could be something to do with that.

Tablet is Lenovo Yoga 8 running Android 4.4.2

Any other ideas welcome

Thanks

 

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