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Friends: just as an update, I shut her down completely and fired up my HP. Dell just doesn't ring any bells for me anymore.

Actually, it wasn't brand new as I've had it a few years, but I upgraded to Windows 10 and that's when the problems began.

I have a much newer HP and a Mac, but I gave it one more chance. Thanks to everyone and I'm sure this wont be the last time I'll need help!

Agape

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1)  test your hard drive first:    
Hard Disk Sentinel    (www.hdsentinel.com)   do the short self-test uninstall if you don't like the 10 second add each start up( i keep it running as its a good tool)

CrystalDiskInfo      (http://www.majorgeeks.com     not a bad site to get it from)  very minimal program.

2)  if your hard drive tests is good with no yellow cautions.  then you can move to cleaning your hard drive.

Ccleaner  (http://www.piriform.com/ccleaner)     

it will erase some of your cached browser history and some auto fill ins to your passwords possibly.  so make sure you "bookmark" all your sites and you will remember all your passwords.   generally the default settings are fine.  do the 2 scans that analyze then cleans your hard drive then your registry.

Under the tools section you can uninstall if you like but i recommend  to use "Revo uninstaller" because it has a program scanner that cleans whats left behind after.   the Startups section of the tools helps you to disable your start up programs you don't need booting up...  unless you know how to get to the tool "msconfig"  in windows at the "run" enter.

after that you want to scan for viruses and malware.

https://www.malwarebytes.com/

make sure you get into the custom scan setting and run the rootkit scan as well

 

any known virus scanner....... there's many to choose from... i like Norton but take your pick.  some even think the microsoft ones work rather ok.  essentials and defender.

 

"Revo uninstaller" to uninstall unwanted programs.

after those scans run the Ccleaner scans one more time.

now you want to run a defrag for your hard drive.  this is a good time to see if your hard drive is over heating.  which says either your hard drive is starting to go bad or you need to dust your computer out. 
windows has a default defrager that does ok... but i like using auslogics disk defrag  http://www.auslogics.com/en/software/disk-defrag/

 

 

there's your basic computer shop clean up.


 

 

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some other programs that are nice....

http://www.iobit.com/en/driver-booster.php

 

this will update drivers.   but this company leaves a lot of stuff behind so you want to uninstall this with Revo uninstaller after using it. 

Advanced SystemCare 10    --  also from IObit...  this does a lot of things.  should help set  your browsers up to standards and get you up to date with windows.   few other things....  again with this company unistall it after using it with Revo uninstaller( remember to run the scans after to get the left behind files and registry items)

another good all in one program to run:  i leave on my computer...  wise care 365  http://www.wisecleaner.com/wise-care-365.html



all of these are free demo programs.

 

the last item is Intels driver update tool--- assuming you have an intel CPU chip.
http://www.intel.com/content/www/us/en/support/detect.html


 

after doing all this then you want to run Ccleaner and a defrag again.

 

 

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