JW Library continually crashes while checking for updates

[Eejay]

Can anyone help?

This week, JW Library will not stay open on my Windows 11 PC. It just keeps crashing. 

I deleted and reinstalled, but it still keeps happening.

Anyone know what could be wrong please?

[Jarred]

I'm having the same issue.  Hoping for a fix soon!

[Tortuga]

I have heard that may happen if the PC is trying to install other updates at the same time. Ensure the PC updates are completed before opening JWL.

[Jendo]

It started to crashing after Windows 11 22H2 update.

I tried to do clean install windows 11 22H2 update also, but JW Library and other apps (Nebo) for example, crashing too.

I think, that problem is with windows store apps platform, not library app.

BUT, I have library installed on other notebook too, and there is no crashes till now.

My windows tablet is slow, so I thinking, if slowness is problem.

Lets wait

 

EDIT:

You can try to click to other tab after jw library launch. Sometimes it crashes, sometimes not, when you quickly click to Bible, for example. and you can use it witout problems then.

Edited September 30, 2022 by Janko

[jwhess]

Is this problem only occurring on Windows 11?

 

Windows 10 seems to be OK.

[Jendo]

I dont know, I have all at w11 22H2

[Eejay]

On 9/29/2022 at 6:12 PM, Jarred said:

I'm having the same issue.  Hoping for a fix soon!

Seems to have settled down today thankfully. I reinstalled JW Library yesterday, it still ocurred, then settled. But when I restored a backup, it started again. So, I restarted the PC (Windows 11) and now all is working fine. No problem with iPad, Andoid phone or tablets.