Fixed JW Library

[Jimspace]

Hi friends, I thought I'd share how I fixed JW Library on my iPhone.

 

Problem: After the latest update, the video thumbnails on the Home screen and the media graphics on the Media tab were not loading.

 

I did not want to uninstall-reinstall, so I thought I had to wait for the next update. But then after searching online to see if I can reinstall an app without uninstalling it, I found there is an "offload" route that does just that, and this solved my problem:

 

Quote

 

Reinstall the app

iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap iPhone Storage (or iPad Storage). Tap the affected app, then tap Offload app. Tap Offload app again. Wait a moment for the app to offload, then tap Reinstall App. 

https://support.apple.com/en-us/HT201398

 

JW Library displayed correctly after this!

 

[jwhess]

1 hour ago, Jimspace said:

Hi friends, I thought I'd share how I fixed JW Library on my iPhone.

 

Problem: After the latest update, the video thumbnails on the Home screen and the media graphics on the Media tab were not loading.

 

I did not want to uninstall-reinstall, so I thought I had to wait for the next update. But then after searching online to see if I can reinstall an app without uninstalling it, I found there is an "offload" route that does just that, and this solved my problem:

 

JW Library displayed correctly after this!

 

Did the notes and bookmarks transfer to the new upload?  Just curious.

[Jimspace]

It was just a reinstall, so the notes and bookmarks were unaffected.

[LRJW]

I can confirm this works, too.  "Offloading" an app deletes the app itself but keeps all of your data associated with the app.  If you reinstall it from the App Store, all of your data is re-inserted as if it had never been uninstalled in the first place.  

 

But you have to do it the "offloading" way within settings.  Do NOT uninstall the App from the home screen or app drawer. 

[Sheep]

14 hours ago, Jimspace said:

I did not want to uninstall-reinstall, so I thought I had to wait for the next update. But then after searching online to see if I can reinstall an app without uninstalling it, I found there is an "offload" route that does just that, and this solved my problem:

 

JW Library displayed correctly after this!

Okay, that's for iPhone. But does the same thing work with the Windows app? (I'm not having any problems with; just wondering…)

[ROA]

On 1/25/2021 at 10:59 PM, Sheep said:

Okay, that's for iPhone. But does the same thing work with the Windows app? (I'm not having any problems with; just wondering…)

I’m not sure about the offloading aspect, but you can always back up your JW app file & restore it once you reinstall the program. You do this by going to Personal Study, and then click the cloud icon with the arrow pointing upward.

[jwhess]

I am always concerned about redoing  the JW Library app.  I have had some "reload" attempts end with the need to upload some of the publications again.  Not all publications are available for re-installing (like older programs).

[Mickey]

On 1/25/2021 at 2:54 PM, Jimspace said:

Hi friends, I thought I'd share how I fixed JW Library on my iPhone.

 

Problem: After the latest update, the video thumbnails on the Home screen and the media graphics on the Media tab were not loading.

 

I did not want to uninstall-reinstall, so I thought I had to wait for the next update. But then after searching online to see if I can reinstall an app without uninstalling it, I found there is an "offload" route that does just that, and this solved my problem:

 

JW Library displayed correctly after this!

 

Thanks so much for this  🙏 

[Carolyn]

Does this work for Android?  My media files which need to be updated won't update and it won't let me delete them either.  My JW Library is up-to-date.  Any suggestions would be greatly appreciated. 

[Jimspace]

1 hour ago, Carolyn said:

Does this work for Android?  My media files which need to be updated won't update and it won't let me delete them either.  My JW Library is up-to-date.  Any suggestions would be greatly appreciated. 

I don't own any Android devices, so I would have to do research. I found this discussion which may help: Does Android offer the ability to offload apps to Google drive like iOS users can with iCloud? - Android Community