JW Library acting up

[carlroger]

Hi brothers

 

We’re having issues with our JW Library at our Kingdom Hall. Sometimes when playing a pre downloaded video, the sounds often has an echo or like there’s two audio tracks playing at the same time with a slight delay.

 

It happened twice at the midweek meeting this evening. Stopping the video and restarting usually helps but sometimes it takes 2-3 restarts.
 

Anyone experiencing the same?

[Dustparticle]

30 minutes ago, carlroger said:

Hi brothers

 

We’re having issues with our JW Library at our Kingdom Hall. Sometimes when playing a pre downloaded video, the sounds often has an echo or like there’s two audio tracks playing at the same time with a slight delay.

 

It happened twice at the midweek meeting this evening. Stopping the video and restarting usually helps but sometimes it takes 2-3 restarts.
 

Anyone experiencing the same?

My stomach is acting up too.

[carlroger]

2 minutes ago, Dustparticle said:

My stomach is acting up too.

Thanks for that clarification 🙈

[Parale]

1 hour ago, carlroger said:

the sounds often has an echo or like there’s two audio tracks playing at the same time with a slight delay.

 

Only suggestion I have is if you're hearing the slight delay because you're also hearing the sound come from your zoom setup, which is fractionally delayed due to internet?

 

Not the same as you, but at my KH we have to turn off the KH microphones when playing the videos (both song and other videos), otherwise ther can be an issue for the zoom participants.

[Ahuvah]

Dustys stomach always acts up if there's a threat of a chocolate shortage.

 

I'm getting lip/sound not in sync and sometimes it seems low speed. Maybe internet for me, but only on jwlibrary. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[Ross Au]

Most ISP’s focus on download speed but when hosting Zoom the upload speed is what is most important. Check you internet speed, up and down, and see if your ISP has a faster upload option.

[jwhess]

We have a couple of publishers  press <Play> on the videos in the lesson.  Their tablets start playing the same video (slightly out of sync).

 

We also have our Zoom attendants in another room with the door closed.  Every time the door opens we get the echo of the Zoom being replayed over the regular microphones in the hall.

Edited February 17, 2023 by jwhess

[VictorJW]

See Form S-132 under the subtopic Configuring Audio Settings brother
Here you have the precise instructions

[Ross Au]

8 hours ago, jwhess said:

We have a couple of publishers  press <Play> on the videos in the lesson.  Their tablets start playing the same video (slightly out of sync).

 

We also have our Zoom attendants in another room with the door closed.  Every time the door opens we get the echo of the Zoom being replayed over the regular microphones in the hall.

Perhaps you could buy headphones for the zoom attendants. We use them and it gives the exact sound of what zoom attendees hear with no echo or feedback.

[carlroger]

Thanks for your input brothers. 
 

The computer is configured correctly and hooked up to the audiomixer as stated in the manual. It is the sound from the PC to the mixer that sometimes gets scrambled up. Like there’s two computers on the same line with a few ms in delay, giving an echo like sound. 

[elisha]

On 2/17/2023 at 6:09 AM, carlroger said:

Thanks for your input brothers. 
 

The computer is configured correctly and hooked up to the audiomixer as stated in the manual. It is the sound from the PC to the mixer that sometimes gets scrambled up. Like there’s two computers on the same line with a few ms in delay, giving an echo like sound. 

Did you find a solution? We have this same problem, it happens very randomly.

[carlroger]

4 hours ago, elisha said:

Did you find a solution? We have this same problem, it happens very randomly.

 No, unfortunately we haven't yet 😞

[Qapla]

Are you sure everyone is muted when this occurs. It almost sounds like someone has two devises on at the same location and that will cause a time-delayed echo.

 

This can even happen if a Zoom connection is unmuted, and the other device at that location is a Roku with KHConf playing the program. Some people don't think of their TV as a device.

 

Even a second device at the KH, like a PC in the library can cause this to happen if the sound system from the KH can be picked up on that device.

 

When we have had something similar happen, we have found it to be from multiple devices on at the same location.

[carlroger]

1 hour ago, Qapla said:

Are you sure everyone is muted when this occurs. It almost sounds like someone has two devises on at the same location and that will cause a time-delayed echo.

 

This can even happen if a Zoom connection is unmuted, and the other device at that location is a Roku with KHConf playing the program. Some people don't think of their TV as a device.

 

Even a second device at the KH, like a PC in the library can cause this to happen if the sound system from the KH can be picked up on that device.

 

When we have had something similar happen, we have found it to be from multiple devices on at the same location.

It has nothing to do with Zoom. It’s a JW Library issue 😉🤓

[jwhess]

1 hour ago, carlroger said:

It has nothing to do with Zoom. It’s a JW Library issue 😉🤓

Try to find out what is different in your set up of the equipment (or operation of said equipment) at your hall compared to the neighboring halls without the problem.  Most of us do not have the echo.

[Landon1285]

On 2/16/2023 at 4:04 PM, carlroger said:

Hi brothers

 

We’re having issues with our JW Library at our Kingdom Hall. Sometimes when playing a pre downloaded video, the sounds often has an echo or like there’s two audio tracks playing at the same time with a slight delay.

 

It happened twice at the midweek meeting this evening. Stopping the video and restarting usually helps but sometimes it takes 2-3 restarts.
 

Anyone experiencing the same?

We experienced the same thing in my hall. I reset my audio drivers and that worked for us. 

 

Now in jwlibrary the music doesn't shuffle after the second song in the Playlist is played. This issue happens on each windows computer I have jw library installed on (Home/KH). 

[carlroger]

We experienced the same thing in my hall. I reset my audio drivers and that worked for us. 
 
Now in jwlibrary the music doesn't shuffle after the second song in the Playlist is played. This issue happens on each windows computer I have jw library installed on (Home/KH). 

I’ve had that problem too. Restarting JWL usually fixes it.


Sent from my iPhone using Tapatalk

[coolbrz731]

When I'm troubleshooting issues like this, I usually start at the question:  Is it hardware or software?  If you have another laptop, temporarily hook it up to the sound system, verify it has the same version of JWLibrary as the original laptop, and see if you can reproduce the echo.  If you can't, then it's possibly the computer.  If you can, it's that version of JWLibray.  If it's only on that computer, try uninstalling and reinstalling JWLibrary.  It sucks that you'll probably have to download all of the songs again, but I have had success doing that at our hall when weird issues came up.

[Tortuga]

8 minutes ago, coolbrz731 said:

Is it hardware or software?

Don't forget the organic factor...

[lucas.rocha1000]

On 2/16/2023 at 6:04 PM, carlroger said:

Oi irmãos

 

Estamos tendo problemas com nossa Biblioteca JW em nosso Salão do Reino. Às vezes, ao reproduzir um vídeo pré-baixado, os sons geralmente têm um eco ou como se houvesse duas faixas de áudio tocando ao mesmo tempo com um pequeno atraso.

 

Aconteceu duas vezes na reunião do meio da semana desta noite. Parar o vídeo e reiniciar geralmente ajuda, mas às vezes leva 2-3 reinicializações.
 

Alguém experimentando o mesmo?

 

Make sure it doesn't have two audio outputs. It may be duplicated.

 

I have a lot😅

 

[Pabo]

4 hours ago, Tortuga said:

Don't forget the organic factor...

 

It is often refered to as "ID10T Input error"

Edited March 25 by Pabo

[WestBro]

We had two problems in our KH. Every now and then an echo would appear, as if two audio tracks were playing at the same time. The other problem was that some videos didn't play audio, even though Windows showed that the sound output was ok.

 

A palliative was to choose another audio output, such as the TV's HDMI, and then return to the soundboard output. But it hasn't completely resolved it yet.

 

After many attempts, a brother clicked "enable mono audio" in the Windows audio settings and simply solved both problems. We don't know what this has to do with it, but it helped.

[gusdn1]

Seeing all the responses, it looks like issue usually happen when playing the media (audio/video) to the second display. This actually had happened to me before as well. So, I am going to copy the same response I made from another topic.

 

This is a very isolated issue and very few devices experienced this. It only happens if the logic within the app did not function as intended.

But considering that the app updates from time to time and catalog updates every other day, there is possibility that the issue has gone back again if there are new conflict within the code or externally.

 

The possible cause would be that the audio is played on both the main app (JW Library app) as well as the 2nd JW Library window (the full screen 2nd display). 

This is what supposed to happen in the app: when the media is played, the audio is transferred from the main app to the 2nd full screen window (if the 2nd display function is enabled in the settings) and the main app will not have any sound. But what happened instead, the logic related to this function failed when the app loads up. Thus, when the media is played, the audio is played both the main app and the 2nd window which is not supposed to happen at all.

 

 

WORKAROUND:

• Restart the app

If that didn't work:

• Reset the app.

If that still didn't work:

• Reinstall the app.

If that too didn't work:

• Check your system, if there are updates needs to be installed or removed.
  • NOTE: This is an advanced step, and you must know what to do before continuing.

If all other steps didn't work:

• Contact your local branch office and ask for jw.org help desk. Provide the issue in complete detail as well as other steps you've done so far.

Edited June 2 by gusdn1

[Pabo]

We have been having the same issues recently and tonight, and we just restart the app and it generally fixes it.

 

As @gusdn1 mentioned how the audio is being relayed as two seperate output when using 2nd display option, I am going to pay attention whether it happens when the 2nd display doesn't come on automatically, or whether it happens when it comes on automatically. Or when the 2nd display doesn't whether you activate using the in app settings, or when you restart the app.