JW LIBRARY ISSUES ANDROID

[Richrecognition]

2 brothers in my congregation have approached me with this issue. 

I have uninstalled, reinstalled, enabled all permissions, but this persists on their tablets. Yes, they both experienced this on their android tab. 

I believe they are both using android 7. Ones tab says android 11, but it's skin is very much android 7. The other just says android 7 (a Samsung tab).

 

What's the issue? 

 

Publication reference and parallel translations will just not show up. On both of their tabs. It won't show up on meetings tab, it won't show up on Bible's tab when trying to view other translations of a scripture. 

 

I can not run a log viewer because I'd need to go home with their tabs, so all I could do was uninstall and reinstall which yielded no result. 

 

These brothers are elders so they need jw library functioning especially when they're on the platform.

 

What could've caused this?? Please help

[jwhess]

Android 7 is the oldest OS that will work with JW Library.  Is it possible to have them update to Android 8 or 9?

[➕👇 ꓤꓱꓷꓠꓵ🎵Tone]

Just a thought...

(You may already have done this):

 

If you 'installed', you will have to download ALL the individual books again (inc bible translations).

(A 're-install' does not put the library books back on to the device. You will have to manually get them.)

 

One way to check the Android version is to go to >'settings'>'About ' (usually the last item) then>'Software Information'.

It will list the Android Version.

 

Best wishes!

[Richrecognition]

4 hours ago, jwhess said:

Android 7 is the oldest OS that will work with JW Library.  Is it possible to have them update to Android 8 or 9?

Nope. Not possible sadly.

[Richrecognition]

1 hour ago, ➕👇 ꓤꓱꓷꓠꓵ🎵Tone said:

Just a thought...

(You may already have done this):

 

If you 'installed', you will have to download ALL the individual books again (inc bible translations).

(A 're-install' does not put the library books back on to the device. You will have to manually get them.)

 

One way to check the Android version is to go to >'settings'>'About ' (usually the last item) then>'Software Information'.

It will list the Android Version.

 

Best wishes!

Library downloaded, issue persists sadly

[Tortuga]

11 hours ago, Richrecognition said:

I have uninstalled, reinstalled, enabled all permissions, but this persists on their tablets. Yes, they both experienced this on their android tab.

I assume they would have installed the latest version of JW Library, but can you tell us what version they have?

Is the latest Reference Guide installed?

[Richrecognition]

4 hours ago, Tortuga said:

I assume they would have installed the latest version of JW Library, but can you tell us what version they have?

Is the latest Reference Guide installed?

Definitely the latest version. 

But this isn't just about the reference guide. 

 

The side bar that shows the parallel translations and publications reference ( yeah that side bar that pops out when you're in the meetings tab and u click on the song, or Bible verse, or Bible study book, yeah that side bar) shows nothing.

 

In the second image below, I had clicked on the bible verse of Ps 38, but the verse doesn't show up even though I had downloaded the bible (study bible and pidgin west africa translations). And it does it on all publications. Just shows 'No study content' 

20240514_190219.heic 20240514_181040.heic

[gusdn1]

16 hours ago, Richrecognition said:

2 brothers in my congregation have approached me with this issue. 

I have uninstalled, reinstalled, enabled all permissions, but this persists on their tablets. Yes, they both experienced this on their android tab. 

I believe they are both using android 7. Ones tab says android 11, but it's skin is very much android 7. The other just says android 7 (a Samsung tab).

 

What's the issue? 

 

Publication reference and parallel translations will just not show up. On both of their tabs. It won't show up on meetings tab, it won't show up on Bible's tab when trying to view other translations of a scripture. 

 

I can not run a log viewer because I'd need to go home with their tabs, so all I could do was uninstall and reinstall which yielded no result. 

 

These brothers are elders so they need jw library functioning especially when they're on the platform.

 

What could've caused this?? Please help

 

I would recommend you call the branch office asap and ask for jw.org help desk, to notify the MEPS programming dept about the issue.

[Mike047]

I use a Samsung Galaxy Tab S2, and don't have the problem that you speak of, and mine was bought in 2015.

[Richrecognition]

On 5/15/2024 at 12:08 PM, Mike047 said:

I use a Samsung Galaxy Tab S2, and don't have the problem that you speak of, and mine was bought in 2015.

Well, that is interesting. Running the latest jw library update (v 14.3.1)?

 

The Samsung tab is also a tab s2 and it has this issue as shown in the video. 

 

UPDATE: I spoke with someone from the branch office in my country and the brother said it could be the due to android version (android 7). Something about jw library moving to higher android versions due to security concerns 

[Tortuga]

On 5/15/2024 at 2:48 AM, Richrecognition said:

Definitely the latest version. 

In the US the latest version is 14.3.2

Edited May 21 by Tortuga

[Richrecognition]

On 5/15/2024 at 12:08 PM, Mike047 said:

I use a Samsung Galaxy Tab S2, and don't have the problem that you speak of, and mine was bought in 2015.

Really looking forward to your response brother.

 

https://jwtalk.net/topic/58039-jw-library-issues-android/?do=findComment&comment=989875

[Joydee]

Hello all, if this problem has been solved could you please point me to the right link, thank you. I have a Samsung tab 2 and it is android 7, updated to the latest jwlib version 15.0.3. I do see that android 7 is the last os that jwl will support.  This update refuses to download any publications/videos/stream through the app, the only way to download publications to the device is directly from jw.org-library-bible/books/mags download a jwpub which opens happily in the jwl app from there, although 'play audio' 'play video' through a publication/bible seems broken. Plus 'pending updates' will not update publications...after 5 hours. Any suggestions gladly accepted thanks! 😀😀

[Pabo]

It has happened to my Samsung Tab S (8.4) on Lollipop and V12 JWL app.

 

Also it has affected some other brothers Samsung Tab S2 tablets (Nougat and V15 JWL).

 

I say it could be due to the server changes that the Branch are doing as @gusdn1 had mentioned elsewhere here. 

 

The work around is going to the jw.org website and manually downloading the .jwpub file and them open that file with JWL app on your device.

 

However we did come across some errors when downloading sime files where our browser wouldn't proceed to download but giving a warning that the server did not have the required security certificate, and the browser thinks the server that it is connecting to is suspicious. However, you can click on the "Advance" option and then still give permission to download the file.

Edited October 10 by Pabo