Updates to JW Library (iOS, Android, Windows)

[bigvince]

57 minutes ago, ChrisC said:

Maybe it is still linked to the previous owner in Find My etc.?

Why would there be a previous owner for an app download? I think maybe the time I merged libraries to get something someone shared here, maybe. That's a long shot. I backed up, but when I restored, my SFL, addendum, guidelines, and Vin'es expository and Strong's concordance were gone.

[ChrisC]

27 minutes ago, bigvince said:

Why would there be a previous owner for an app download? I think maybe the time I merged libraries to get something someone shared here, maybe. That's a long shot. I backed up, but when I restored, my SFL, addendum, guidelines, and Vin'es expository and Strong's concordance were gone.

(I was assuming the phone previously belonged to someone else, who hadn’t fully ‘unregistered’ it from their account. I would have thought you would have encountered this problem earlier though.)

 

My Vine’s, Strong’s etc. survived a restore on my iPhone.

 

Are other apps updating normally?

 

[bigvince]

@ChrisC everything else updates fine except 1 other app that’s tied to that account. I’m the only person who’s owned my phone.  But I believe my info was leaked and someone hijacked my old account.

[ChrisC]

39 minutes ago, bigvince said:

@ChrisC everything else updates fine except 1 other app that’s tied to that account. I’m the only person who’s owned my phone.  But I believe my info was leaked and someone hijacked my old account.

Does it somehow log you out of your Apple ID when you go to the app store?

Or try to switch accounts?

[bigvince]

9 minutes ago, ChrisC said:

Does it somehow log you out of your Apple ID when you go to the app store?

Or try to switch accounts?

 When I try to log into that old account, the password is wrong. If I try to recover the password, the email and phone number associated with it have been changed.

[ChrisC]

If I understand correctly, I think you need to [make a JW Library backup] delete the two apps that won’t update, make sure you are logged into the Apple ID you have full access to, then redownload them.

(Would mean spending ages reloading all the publications. 😭 )

[bigvince]

15 minutes ago, ChrisC said:

If I understand correctly, I think you need to [make a JW Library backup] delete the two apps that won’t update, make sure you are logged into the Apple ID you have full access to, then redownload them.

(Would mean spending ages reloading all the publications. 😭 )

I'm trying to avoid the downloading and such. I also lost all the highlighting and notes in my bible. The second app is paid, and I'd rather not pay for it again.

[Sebastian]

15 hours ago, bigvince said:

I just updated to ios 18 on my phone and when attempting to update jw library, it says it needs the password for Philip Coperland's apple ID. I don't know who that is but it's a Gmail account. Please help.

Previously Apple allowed you to download apps from other people’s accounts. They could login to the App Store on your device, download an app (perhaps one that carried some cost) and then logout. You’d login again with your user and boom, free app. Apple began to discourage this by requiring the person to login again when updating the app. I used to work at Apple in tech support and this was a super common issue. Deleting the app and redownloading with your Apple account should fix the issue. 

[bigvince]

6 hours ago, Sebastian said:

Previously Apple allowed you to download apps from other people’s accounts. They could login to the App Store on your device, download an app (perhaps one that carried some cost) and then logout. You’d login again with your user and boom, free app. Apple began to discourage this by requiring the person to login again when updating the app. I used to work at Apple in tech support and this was a super common issue. Deleting the app and redownloading with your Apple account should fix the issue. 

Thanks, Sebastian. My concern is all my notes and publications. Backup skips those important items. When I did this on my iPhone, I lost everything but tags and notes attached to them, still haven't found Vine's expository dictionary and other tools I used for research.